dgreif
Failed to reach ring server
Is there an existing issue for this?
- [X] I have searched the existing issues
Describe The Bug
Keep getting the error message since a few days ago: ailed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds...
To Reproduce
No response
Expected behavior
No more error
Relevant log output
No response
Screenshots
No response
Homebridge Ring Config
{
"bridge": {
"name": "Homebridge 953D",
"username": "0E:14:DE:BF:95:3D",
"port": 51905,
"pin": "633-96-040",
"advertiser": "avahi",
"bind": [
"eth0",
"wlan0"
]
},
"accessories": [],
"platforms": [
{
"name": "Config",
"port": 8581,
"platform": "config"
},
{
"refreshToken": "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",
"platform": "Ring",
"_bridge": {
"username": "0E:FC:43:B7:C7:80",
"port": 36591
}
Additional context
No response
OS
Debian GNU/Linux Bookworm (12)
Node.js Version
v20.18.0
NPM Version
v9.2.0
Homebridge/HOOBs Version
v1.8.4
Homebridge Ring Plugin Version
v13.1.0
Operating System
Debian GNU/Linux Bookworm (12)
[15/10/2024, 09:04:41] [homebridge-ring] Failed to reach Ring server at https://api.ring.com/clients_api/ring_devices. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:07:28] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:07:43] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:16:51] [homebridge-ring] Restarting child bridge... [15/10/2024, 09:16:51] Got SIGTERM, shutting down child bridge process... [15/10/2024, 09:16:56] [homebridge-ring] Child bridge process ended [15/10/2024, 09:16:56] [homebridge-ring] Process Ended. Code: 143, Signal: null [15/10/2024, 09:17:03] [homebridge-ring] Restarting Process... [15/10/2024, 09:17:04] [homebridge-ring] Launched child bridge with PID 778417 [15/10/2024, 09:17:05] Registering platform 'homebridge-ring.Ring' [15/10/2024, 09:17:05] [homebridge-ring] Loaded homebridge-ring v13.1.0 child bridge successfully [15/10/2024, 09:17:05] Loaded 4 cached accessories from cachedAccessories.0EFC43B7C780. [15/10/2024, 09:17:05] [homebridge-ring] Configuring cached accessory 47fde78d-c43e-4045-ac11-3bb24c702eb2 Dinning [15/10/2024, 09:17:05] [homebridge-ring] Configuring cached accessory f525a38c-33d2-4155-a4aa-75d045c9666c Hallway [15/10/2024, 09:17:05] [homebridge-ring] Configuring cached accessory edf87faa-bf50-48a7-a71d-154c95ee7959 Hallway Pro [15/10/2024, 09:17:05] [homebridge-ring] Configuring cached accessory 3fcae8cb-a058-464d-a52c-16e80d028d48 Dining Pro [15/10/2024, 09:17:05] Homebridge v1.8.4 (HAP v0.12.2) (homebridge-ring) is running on port 36591. [15/10/2024, 09:17:05]
NOTICE TO USERS AND PLUGIN DEVELOPERS
Homebridge 2.0 is on the way and brings some breaking changes to existing plugins. Please visit the following link to learn more about the changes and how to prepare: https://github.com/homebridge/homebridge/wiki/Updating-To-Homebridge-v2.0
[15/10/2024, 09:17:06] [homebridge-ring] Found the following locations: [15/10/2024, 09:17:06] [homebridge-ring] locationId: 9q9htg-4evb0-0 - Mountain View [15/10/2024, 09:17:06] [homebridge-ring] Configuring 0 cameras and 4 devices for location "Mountain View" - locationId: 9q9htg-4evb0-0 [15/10/2024, 09:17:56] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:22:56] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:25:13] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:41:49] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:41:54] [homebridge-ring] Failed to reach Ring server at https://api.ring.com/clients_api/ring_devices. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:42:04] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:42:09] [homebridge-ring] Failed to reach Ring server at https://api.ring.com/clients_api/ring_devices. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:42:09] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:42:19] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:42:24] [homebridge-ring] Failed to reach Ring server at https://api.ring.com/clients_api/ring_devices. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:42:24] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:42:29] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:42:34] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:42:39] [homebridge-ring] Failed to reach Ring server at https://api.ring.com/clients_api/ring_devices. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:42:39] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:42:44] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:42:49] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:42:49] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:42:54] [homebridge-ring] Failed to reach Ring server at https://api.ring.com/clients_api/ring_devices. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:42:54] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:42:59] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:04] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:04] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:09] [homebridge-ring] Failed to reach Ring server at https://api.ring.com/clients_api/ring_devices. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:09] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:09] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:14] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:19] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:19] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:24] [homebridge-ring] Failed to reach Ring server at https://api.ring.com/clients_api/ring_devices. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:24] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:24] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:29] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:29] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:34] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:34] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:39] [homebridge-ring] Failed to reach Ring server at https://api.ring.com/clients_api/ring_devices. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:39] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:39] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:44] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:44] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:49] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds... [15/10/2024, 09:43:49] [homebridge-ring] Failed to reach Ring server at https://prd-api-us.prd.rings.solutions/api/v1/mode/location/9q9htg-4evb0-0. fetch failed. Trying again in 5 seconds...
Thanks for providing logs. Please make sure all of your Ring devices are online as any offline devices can lead to API timeouts.
Closing as duplicate of https://github.com/dgreif/ring/issues/1506, please feel free to participate in that conversation.