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Published 20 hours ago • verified publisher icon developerforce

ScreenPop Visualforce Page

Open aflint-stratusg opened this issue 7 years ago • 1 comments

Hi, I'm trying to use the demo to work with Remedyforce and the Open CTI Demo for Classic worked by utilizing the Softphone settings and Screen Popping a Visualforce Page. Is this possible with this Lightning Open CTI Demo Adapter?

aflint-stratusg avatar Jun 12 '17 22:06 aflint-stratusg

Yes, you can use searchAndScreenPop instead of runApex to search for a number and then screen pop to the caller account.

Here is a code sample you can use instead of the current code in callInitiatedPanelHelper.js that is using runApex to get contacts:

https://gist.github.com/dlouvton/669d64cd011b85540b0c8b76a026b252

dlouvton avatar Jun 12 '17 22:06 dlouvton