Get Inbound Calls from Twilio

[ghost]

I have managed to integrate the package and get it to run successfully for outbound calls, and also simulating incoming calls.

Although I am facing issues getting inbound calls from Twilio. Can you please guide me in the right direction so that I can get inbound calls with OPENCTI.

[dlouvton]

First you will need a Twiml app -- https://www.twilio.com/docs/voice/client/javascript/quickstart here is a quick example: https://gist.github.com/dlouvton/bf2c901a54174ffb9c4f2c48d1caffa1 (Use your newly created app) https://gist.github.com/dlouvton/1ddb80732f7c7ff63b2492d0c4d8f021 (create a Inbound Handling method) https://gist.github.com/dlouvton/7a792dc117248ae371d8db5474c44886

hope this helps!

[ghost]

Hi David, Thanks for the help.

But I am facing issues in getting incoming calls in salesforce. The incoming function in the demoAdapterPage just does not get executed.

Any help will be much appreciated.

[dlouvton]

Make sure that your twiml app (the node endpoint) routes the incoming call to the client. Then the incoming callback will be executed.

https://www.twilio.com/docs/voice/client/tutorials/incoming-calls

[manzanofab]

Hi @dlouvton , could you please be a little bit more specific on what info the TwiML (xml file) needs to have? I guess we need a class and a vf page thart renders as xml? will be amazing to see an example of this, this will be a good starting point

[dlouvton]

Did you reserve a number with twilio? If so, you associate this number with your twiml app in Twilio's Number Management. Your twiml app needs to return a dial verb with the number, and then when calling this number, it will ring. There are many tutorials about how to create twiml apps that return dial verbs.

[malikzain]

Make sure that your twiml app (the node endpoint) routes the incoming call to the client. Then the incoming callback will be executed.

Hi @dlouvton ,

I am assuming that i need to paste Node app link deployed on Ngrok in Twilio voice request url for inbound call.

Please clear my following query

1. How would the connection be generated b/w salesforce and node app as i am unable to figure it out?

I have idea about TWIML instructuctions but can you please provide more detail as it would be highly appreciated.

[malikzain]

HI @manzanofab ,

Have you found the solution for this problem?

[manzanofab]

Hi @malikzain

No pretty stuck, unfortunately it is such a shame the lack of documentation and support!

[Vcharm]

Still not able to get inbound call @dlouvton

[umsforbalasaheb]

Any solution for this? I am stuck with inbound calls too. When an inbound call lands on twilio, I can route the call to an agent however how do I show a popup on the agent's salesforce login about the inbound call and caller details?