Map early user journey & identify reasons for drop out

[julian-risch]

Problem Statement As a core engineer, I want to know what users typically do as first steps in their journey of using Haystack and identify why some of them stop using it early so that I can figure out how to improve user experience and increase user retention.

User Tasks

• Collect aggregated data about users’ first steps in their journey
  • Identify first-time users
• Analyze collected data
• Visualize collected data
• Identify reasons for drop out