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2nd tick deletes and substitutes a 0

Open ChristinaM2016 opened this issue 7 years ago • 14 comments

Hello. I am using the 2.9 version of Moodle/Totara and I just installed the checklist which is very neat by the way. I have however, discovered a small bug in the software. Sometimes-apparently randomly, when you tick the box to turn the line into a header, instead of bolding the words, it deletes your writing and substitutes a 0. I have been dealing with this all of last week as I attempt to create different checklists in our system.

thanks Christina

ChristinaM2016 avatar Mar 13 '17 14:03 ChristinaM2016

Hi Christina,

I'm afraid you've not really given me very much information to go on - I've just had a quick go with my the latest version of my code, clicking lots of times on the icon you have indicated and every time it has worked exactly as expected.

I've also taken a quick look at the code and I can't see any obvious code path that would ever get from clicking that button to updating the text of the item (it just updates the relevant field in the database, leaving the rest of the details untouched).

I'm going to need some really clear, step-by-step instructions about how to consistently reproduce this problem before I have any chance of finding a fix for it. Next time it occurs, maybe you could add a screenshot, particularly showing the URL params when it happened?

davosmith avatar Mar 13 '17 15:03 davosmith

Hi. Thank you for your response. I will try to capture it as you suggested-IF it happens again. (hopefully it wont) Also, thanks so much for creating this checklist. I believe it will be the solution that one of our department heads is looking for. =)

Christina Morejon | Learning Management Specialist FARO | 125 Technology Park | Lake Mary, FL 32746 407-333-9911 ext. 1130| Fax 407-333-4181 Nasdaq: FARO | [email protected]mailto:[email protected] | www.faro.comhttp://www.faro.com/

From: Davo Smith [mailto:[email protected]] Sent: Monday, March 13, 2017 11:05 AM To: davosmith/moodle-checklist [email protected] Cc: Christina Morejon [email protected]; Author [email protected] Subject: Re: [davosmith/moodle-checklist] 2nd tick deletes and substitutes a 0 (#38)

Hi Christina,

I'm afraid you've not really given me very much information to go on - I've just had a quick go with my the latest version of my code, clicking lots of times on the icon you have indicated and every time it has worked exactly as expected.

I've also taken a quick look at the code and I can't see any obvious code path that would ever get from clicking that button to updating the text of the item (it just updates the relevant field in the database, leaving the rest of the details untouched).

I'm going to need some really clear, step-by-step instructions about how to consistently reproduce this problem before I have any chance of finding a fix for it. Next time it occurs, maybe you could add a screenshot, particularly showing the URL params when it happened?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/davosmith/moodle-checklist/issues/38#issuecomment-286134942, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AVCDcNDavaJnoHhI7zaPdkB3Mfk6SL-Bks5rlVssgaJpZM4MbWSl.

ChristinaM2016 avatar Mar 13 '17 15:03 ChristinaM2016

Unfortunately, I spoke to soon. Video is here –due to size https://www.screencast.com/t/jZhx0YkF68

thanks. Christina Morejon | Learning Management Specialist FARO | 125 Technology Park | Lake Mary, FL 32746 407-333-9911 ext. 1130| Fax 407-333-4181 Nasdaq: FARO | [email protected]mailto:[email protected] | www.faro.comhttp://www.faro.com/

From: Davo Smith [mailto:[email protected]] Sent: Monday, March 13, 2017 11:05 AM To: davosmith/moodle-checklist [email protected] Cc: Christina Morejon [email protected]; Author [email protected] Subject: Re: [davosmith/moodle-checklist] 2nd tick deletes and substitutes a 0 (#38)

Hi Christina,

I'm afraid you've not really given me very much information to go on - I've just had a quick go with my the latest version of my code, clicking lots of times on the icon you have indicated and every time it has worked exactly as expected.

I've also taken a quick look at the code and I can't see any obvious code path that would ever get from clicking that button to updating the text of the item (it just updates the relevant field in the database, leaving the rest of the details untouched).

I'm going to need some really clear, step-by-step instructions about how to consistently reproduce this problem before I have any chance of finding a fix for it. Next time it occurs, maybe you could add a screenshot, particularly showing the URL params when it happened?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/davosmith/moodle-checklist/issues/38#issuecomment-286134942, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AVCDcNDavaJnoHhI7zaPdkB3Mfk6SL-Bks5rlVssgaJpZM4MbWSl.

ChristinaM2016 avatar Mar 13 '17 15:03 ChristinaM2016

I can't make out the full URL params in the video, after the button has been clicked on and the heading has turned into a 0. Please could you let me know what they were?

davosmith avatar Mar 13 '17 15:03 davosmith

Im sorry, I don’t understand what your asking for?

Christina Morejon | Learning Management Specialist FARO | 125 Technology Park | Lake Mary, FL 32746 407-333-9911 ext. 1130| Fax 407-333-4181 Nasdaq: FARO | [email protected]mailto:[email protected] | www.faro.comhttp://www.faro.com/

From: Davo Smith [mailto:[email protected]] Sent: Monday, March 13, 2017 11:38 AM To: davosmith/moodle-checklist [email protected] Cc: Christina Morejon [email protected]; Author [email protected] Subject: Re: [davosmith/moodle-checklist] 2nd tick deletes and substitutes a 0 (#38)

I can't make out the full URL params in the video, after the button has been clicked on and the heading has turned into a 0. Please could you let me know what they were?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/davosmith/moodle-checklist/issues/38#issuecomment-286145508, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AVCDcOpvOWRj9Tcs6bLfSUaoTpGT5dLLks5rlWLjgaJpZM4MbWSl.

ChristinaM2016 avatar Mar 13 '17 15:03 ChristinaM2016

When you clicked on the icon, I can see that the page this icon linked to was: https://learn.faro.com/mod/checklist/edit.php?id=719&ses...

I need to know what the rest of the URL was.

davosmith avatar Mar 13 '17 15:03 davosmith

[cid:[email protected]]

Christina Morejon | Learning Management Specialist FARO | 125 Technology Park | Lake Mary, FL 32746 407-333-9911 ext. 1130| Fax 407-333-4181 Nasdaq: FARO | [email protected]mailto:[email protected] | www.faro.comhttp://www.faro.com/

From: Davo Smith [mailto:[email protected]] Sent: Monday, March 13, 2017 11:42 AM To: davosmith/moodle-checklist [email protected] Cc: Christina Morejon [email protected]; Author [email protected] Subject: Re: [davosmith/moodle-checklist] 2nd tick deletes and substitutes a 0 (#38)

When you clicked on the icon, I can see that the page this icon linked to was: https://learn.faro.com/mod/checklist/edit.php?id=719&ses...

I need to know what the rest of the URL was.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/davosmith/moodle-checklist/issues/38#issuecomment-286146965, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AVCDcE6at2-ZUNt3TTbplMfg_tbrdq3Fks5rlWPdgaJpZM4MbWSl.

ChristinaM2016 avatar Mar 13 '17 15:03 ChristinaM2016

I can't see the attachment.

davosmith avatar Mar 13 '17 15:03 davosmith

It wasn’t an attachment. I screen shot the picture you needed. But here is the information

https://learn.faro.com/mod/checklist/edit.php?id=719&sesskey=N745R8SfSI&itemid=322&action=makerequired

Christina Morejon | Learning Management Specialist FARO | 125 Technology Park | Lake Mary, FL 32746 407-333-9911 ext. 1130| Fax 407-333-4181 Nasdaq: FARO | [email protected]mailto:[email protected] | www.faro.comhttp://www.faro.com/

From: Davo Smith [mailto:[email protected]] Sent: Monday, March 13, 2017 11:48 AM To: davosmith/moodle-checklist [email protected] Cc: Christina Morejon [email protected]; Author [email protected] Subject: Re: [davosmith/moodle-checklist] 2nd tick deletes and substitutes a 0 (#38)

I can't see the attachment.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/davosmith/moodle-checklist/issues/38#issuecomment-286148878, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AVCDcGhWZFloSHtRkziA4_Zx2s_s5EXjks5rlWU8gaJpZM4MbWSl.

ChristinaM2016 avatar Mar 13 '17 15:03 ChristinaM2016

OK - that has confirmed that the link is exactly was I would have expected it to be.

I can't see how that would result in the title of the checklist being changed - would it be at all possible for you to create a backup of that one activity, without any user data, and send it to me (you can email it to [email protected] if you prefer not attaching it to this public ticket)?

davosmith avatar Mar 13 '17 15:03 davosmith

Hi Christina - I've had a go with the backup you sent through.

I've also tried it specifically with Totara 2.9, using IE11 (as you appear to be using a version of Internet Explorer in the video and that is the only version I have to hand).

Nothing I've tried has managed to reproduce the problem or offer any clue as to what might be happening.

If you have a Totara site, then I'm guessing you might well have a support contract with the Totara Partner that sold it to you? In which case, they may be better placed to investigate this further. If you were a client of ours, I'd probably, at this point be taking a fully copy of your live database and trying to reproduce the issue locally, or, if that didn't work, introducing some logging into the plugin to try and trace exactly what is going wrong. Neither of those are things I'm able to do in this case.

This is the first time I've had any reports of issues like this (in the 7 years the plugin's been available), so I'm not really sure what else to suggest.

Sorry I can't be of more help than that.

davosmith avatar Mar 13 '17 21:03 davosmith

Hello Davo

I had a request from one of the dept heads using your checklist and he wanted to know if we could do this:

  • Onboarding Checklist: * If I were to click into “Item #30 SAP: INTERMEDIATE”, there are multiple things listed, Just clicking into it and clicking on one item checks it off when you go back to the main view of the checklist. * Is there any way to control each item they do individually? For example, each of the following is an actionable item that would need to be completed for item #30 to be signed off on.

Im testing the flow with this course https://learn.faro.com/mod/checklist/view.php?id=740

Each of the 5 items is linked either by url or course to a separate module. The request was to make it so that the box in Item 31 shows complete only when ALL of the 5 boxes below are completed. Does that make sense? Here is a pic of the checklist: [cid:[email protected]]

I believe that my settings are correct to make the list work the way we wanted it to , but its not working—here is a picture of the settings page: [cid:[email protected]]

Do you have any insights you would be willing to share? Does your checklist work in a way that I could configure it to do what our Dept Head wanted?

I really appreciate any information that you could provide. Our vendor was stumped.

Christina Morejon | Learning Management Specialist FARO | 125 Technology Park | Lake Mary, FL 32746 407-333-9911 ext. 1130| Fax 407-333-4181 Nasdaq: FARO | [email protected]mailto:[email protected] | www.faro.comhttp://www.faro.com/

From: Davo Smith [mailto:[email protected]] Sent: Monday, March 13, 2017 5:05 PM To: davosmith/moodle-checklist [email protected] Cc: Christina Morejon [email protected]; Author [email protected] Subject: Re: [davosmith/moodle-checklist] 2nd tick deletes and substitutes a 0 (#38)

Hi Christina - I've had a go with the backup you sent through.

I've also tried it specifically with Totara 2.9, using IE11 (as you appear to be using a version of Internet Explorer in the video and that is the only version I have to hand).

Nothing I've tried has managed to reproduce the problem or offer any clue as to what might be happening.

If you have a Totara site, then I'm guessing you might well have a support contract with the Totara Partner that sold it to you? In which case, they may be better placed to investigate this further. If you were a client of ours, I'd probably, at this point be taking a fully copy of your live database and trying to reproduce the issue locally, or, if that didn't work, introducing some logging into the plugin to try and trace exactly what is going wrong. Neither of those are things I'm able to do in this case.

This is the first time I've had any reports of issues like this (in the 7 years the plugin's been available), so I'm not really sure what else to suggest.

Sorry I can't be of more help than that.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/davosmith/moodle-checklist/issues/38#issuecomment-286243444, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AVCDcBzsoJjm5H7XobeY5vsatZ_T1bXxks5rla-PgaJpZM4MbWSl.

ChristinaM2016 avatar Mar 23 '17 18:03 ChristinaM2016

Hi Christina,

The images you have included have not come through into github - please send me an email directly ([email protected]) if you want me to see them.

I'm not sure if I can follow the question without the images you are referring to.

Davo

davosmith avatar Mar 23 '17 19:03 davosmith

My apologies. I will redirect the email now to [email protected]mailto:[email protected]) Thank you! Christina Morejon | Learning Management Specialist FARO | 125 Technology Park | Lake Mary, FL 32746 407-333-9911 ext. 1130| Fax 407-333-4181 Nasdaq: FARO | [email protected]mailto:[email protected] | www.faro.comhttp://www.faro.com/

From: Davo Smith [mailto:[email protected]] Sent: Thursday, March 23, 2017 3:09 PM To: davosmith/moodle-checklist [email protected] Cc: Christina Morejon [email protected]; Author [email protected] Subject: Re: [davosmith/moodle-checklist] 2nd tick deletes and substitutes a 0 (#38)

Hi Christina,

The images you have included have not come through into github - please send me an email directly ([email protected]mailto:[email protected]) if you want me to see them.

I'm not sure if I can follow the question without the images you are referring to.

Davo

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/davosmith/moodle-checklist/issues/38#issuecomment-288829281, or mute the threadhttps://github.com/notifications/unsubscribe-auth/AVCDcHh4Kjxiq7tQk-UoOLOh9fx4vXYiks5rosNUgaJpZM4MbWSl.

ChristinaM2016 avatar Mar 23 '17 19:03 ChristinaM2016