d2phap
Unable to open HEIC-format photos taken with Samsung Phone devices
Windows OS version
window11 25H2
ImageGlass version
版本： 9.3.2.520 (64-bit)
ImageGlass release
Classic
1️⃣ Steps to reproduce
When using software to open photos in HEIC format taken with the Samsung Galaxy S23 Ultra, an error is reported: "The error message has been captured in a screenshot and uploaded."
<img wid
th="3792" height="675" alt="Image" src="https://github.com/user-attachments/assets/fabd79f4-61d5-4497-bbee-2e40fda06ec9" />
2️⃣ Actual behavior
When double-clicking to open the file, the program launches and displays a blank screen for about 1 second, then shows the text "Loading," followed by an error message. The error content has been screenshotted and uploaded. I have also sent you a copy of the original file.
3️⃣ Expected behavior
I hope to be able to open existing files normally, or could you tell me which formats the current software supports? And whether this issue will be fixed in future versions.
4️⃣ Screenshots / Video / Sample image file
5️⃣ Additional context
No response
@Mrdudada Can you attach the file? I may need to ask dude from Magick.NET to check, too.
I attempted to send a file, but the system displayed an error indicating that the file size exceeds your email account’s limit
小先生的猫🐱 @.***
原始邮件
发件人：D2 @.> 发件时间：2025年12月13日 11:46 收件人：d2phap/ImageGlass @.> 抄送：Du Guanghao @.>, Mention @.> 主题：Re: [d2phap/ImageGlass] Unable to open HEIC-format photos taken withSamsung Phone devices (Issue #2239)
d2phap left a comment (d2phap/ImageGlass#2239)
@Mrdudada Can you attach the file? I may need to ask dude from Magick.NET to check, too.
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@Mrdudada You can send to [email protected], or upload somewhere and share me the link, or upload directly to github if you don't mind.