uninstall-tool
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crystalidea
Graphical glitches and crashes
I'm experiencing very strange issues with Uninstall Tool 3.7.2.
When I launch the app, it does populate the list of applications available, however, it is unresponsive. After a few clicks, the application immediately closes.
I've recorded some videos of the issue, and included some memory dumps.
I also had the same issue with Geek Uninstaller, where the list would disappear and the application would crash.
https://user-images.githubusercontent.com/26924006/236651581-a9873fa8-0dba-46fa-9933-9e991afcfc4f.mp4
https://user-images.githubusercontent.com/26924006/236651584-1e1fcb95-b3f1-44a8-a8dd-58ed1dd228d8.mp4
Unfortunately, I wasn't able to read those dump files (strange).
Do glitches also happen in the Light Mode? (turn dark mode off, please).
Windows version?
Thanks for replying.
The glitches do happen in light mode too - I've just tested this.
I'm running Windows 11 (22H2 OS Build 22621.1635).
Occasionally, I'l get a requester with no text and an "OK" button with, what appears to be, the system font. I'm guessing - and I'm certainly no application developer - that this may be GDI+ resource exhaustion. This is a guess though. Remember seeing such stuff in the past.
I've checked Process Explorer, and it seems geek64.exe has consumed 9,999 GDI handles. I understand the limit is 10,000, which explains the graphical glitches and subsequent termination.
Uninstall Tool also reports 10,000 GDI handles in Process Explorer.
thanks a lot for this great research, I'll try to locate the problem and post the results later asap
Please download this test executable of the app:
Copy it to the app folder, start the app, press F9, it will produce the UninstallTool.exe.log file
Hi,
I ran this and created the log file. It took a while for the problem to occur this time, and it seemed to occur after all the icons were loaded. I suspect the number of ARP entries is tripping up the program :)
Well, the app log says the number of GDI objects is normal (about 100)
[2023-05-14 21:00:28:219] [thread 44352] [MainDialog.cpp#657] GDI objects 94 [2023-05-14 21:01:12:163] [thread 44352] [MainDialog.cpp#657] GDI objects 102
Yes, it's a bit strange. I'm using GDIView from NirSoft as well, and that's giving the same result as Process Monitor.
I think the tools are great by the way. I would purchase Uninstall Tool if it didn't crash on my system :)
Please do right click on the UninstallTool.exe process in GDIView and select HTML Report -> Selected Items, please share the output here. Thank you