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App keeps asking for password to install the helper tool

Open kleuter opened this issue 2 years ago • 3 comments

We have a report from a user owning MacBookPro18,2.

Once the helper utility is installed, the app works fine, but after the next reboot the app complains that the tool is not installed.

Part of the tech info

Macs Fan Control 1.5.14 [Qt 5.15.11]
MacBookPro18,2 [battery]
CPU: Apple M1 Max [10 cores]
GPU: Apple M1 Max [32 cores]
RAM: 32 GB
macOS 13.1.0

[2023-02-08 19:43:28:014] [thread 5441] [smcWriteInstaller.mm#104] installedHelperJobData is empty
[2023-02-08 19:43:28:014] [thread 5441] [smcWriteInstaller.mm#116] installHelperTool
[2023-02-08 19:43:32:863] [thread 5441] [app_mac.mm#74] removeFlag APP_FLAG_NO_SMCWRITE
[2023-02-08 19:43:32:865] [thread 5441] [Platform_mac_smcwrite.mm#79] open XPC connection to com.crystalidea.macsfancontrol.smcwrite
[2023-02-08 19:43:35:313] [thread 5441] [Platform_mac_smcwrite.mm#150] process_command_open: OK, pid = 622

kleuter avatar Feb 14 '23 13:02 kleuter

Second report:

Macs Fan Control 1.5.14 [Qt 5.15.11]
iMac21,1
CPU: Apple M1 [8 cores]
GPU: Apple M1 [8 cores]
RAM: 16 GB
macOS 13.2.0

kleuter avatar Feb 14 '23 13:02 kleuter

Unfortunately we're not yet able to reproduce it, please try the following steps:

  1. Restart the mac
  2. After Macs Fan Control started and asks for the password, please CANCEL it and do not enter your password
  3. The app will be started in read-only mode (without fan control), please send us technical info as described here: https://github.com/crystalidea/macs-fan-control/blob/master/how-to-post-tech-info.md

kleuter avatar Apr 13 '23 11:04 kleuter

Another report

Macs Fan Control 1.5.15 Build 55 [Qt 5.15.11]
MacStudio1,1 [Mac13,1]
CPU: Apple M1 Max [10 cores, 2 efficiency cores, 8 performance cores]
GPU: Apple M1 Max [24 cores]
RAM: 32 GB
macOS 13.3.1

[2023-04-13 14:42:38:964] [thread 8918] [app.cpp#305] Macs Fan Control 1.5.15
[2023-04-13 14:42:38:964] [thread 8918] [app.cpp#306] Process PID=930
[2023-04-13 14:42:38:964] [thread 8918] [app.cpp#307] macOS 13.3.1
[2023-04-13 14:42:38:964] [thread 8918] [app.cpp#308] MacStudio1,1
[2023-04-13 14:42:38:964] [thread 8918] [app.cpp#309] Apple M1 Max [10 cores]
[2023-04-13 14:42:38:964] [thread 8918] [app.cpp#310] Qt 5.15.11
[2023-04-13 14:42:38:975] [thread 8918] [smcWriteInstaller.mm#104] installedHelperJobData is empty

kleuter avatar Apr 13 '23 13:04 kleuter

Greetings! First of all thank you for developing this app! It is very useful, especially when charging the mac (the temp does rise noticeably during charging) I do have this very same issue that, every time I restart the computer, I am prompted for the admin password. Have you figured out a solution yet?

jsantos42 avatar Apr 29 '24 12:04 jsantos42

sudo launchctl enable system/com.crystalidea.macsfancontrol.smcwrite

Duplicate of #709

kleuter avatar May 02 '24 11:05 kleuter