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verified publisher icon crystalidea

App looses license after reboot

Open tiagocoelho7 opened this issue 5 years ago • 10 comments

Every time i restart my mac i have to put my PRO licence again, because it loses my data MacOS Catalina

tiagocoelho7 avatar Jun 02 '20 18:06 tiagocoelho7

macOS, Windows?

kleuter avatar Jun 02 '20 20:06 kleuter

Sorry, i forgot there's a windows version. MacOS Catalina

tiagocoelho7 avatar Jun 02 '20 20:06 tiagocoelho7

How do you reboot? What if you try to first quit the app and then reboot?

kleuter avatar Jun 02 '20 20:06 kleuter

It works, but if the mac crash for example i still have the same issue, or when updating the app or the system

tiagocoelho7 avatar Jun 02 '20 21:06 tiagocoelho7

Please upload here the preferences file once your license is lost. Press Command+Shift+G in Finder and paste this path:

~/Library/Preferences/com.crystalidea.macsfancontrol.plist

kleuter avatar Jun 03 '20 14:06 kleuter

file hidden

tiagocoelho7 avatar Jun 03 '20 20:06 tiagocoelho7

Has you mac crashed? Is there a way to reproduce this issue I mean. Please post a screenshot of the app as well, thanks.

kleuter avatar Jun 03 '20 20:06 kleuter

It happens on every update from macfan or system updates, few days ago apple release a new update, so i just lose the credentials again

tiagocoelho7 avatar Jun 06 '20 12:06 tiagocoelho7

Does it happen with the latest version?

kleuter avatar May 04 '22 21:05 kleuter

This issue has been automatically closed since there has not been any recent activity. Please re-open it if needed.

kleuter avatar Jun 24 '22 17:06 kleuter