Can't Access Folder Content In OneDrive

[Quorum75]

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• [X] I have searched existing issues for duplicates
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Summary

Can't Access Folder Content In OneDrive

What software is involved?

• Operating System: iOS 15.4.1
• Cryptomator: 2.2.1 (892)
• OneDrive 13.9

Volume Type

FUSE

Steps to Reproduce

1. Open OneDrive Cryptomator from iOS File app
2. Open a folder
3. Folder can't display content.

Expected Behavior

Being able to access the folder.

Actual Behavior

Content unavailable.

Reproducibility

Always

Relevant Log Output

Logs available. To who should I send it?

Anything else?

The issue does happen only to specific folders. I logout out and login or didn't help. I removed OneDrive and added again into Cryptomator the issue persists.

[tobihagemann]

You can send to log file to [email protected].

[Quorum75]

You can send to log file to [email protected].

Email sent. Thx for your help.

[tobihagemann]

Unfortunately, from the log files, I can't really tell "what" is missing but it looks like that something is missing. Do you have the Desktop application of Cryptomator? If yes, is the same folder problematic as well? If yes again, you should run the Health Check (lock the vault first and then you can access it via "Vault Options").

[Quorum75]

@tobihagemann My MBP is down at the moment and has been sent for repair so can't do any test. Also I have the same issue on my iPad.

[Quorum75]

@tobihagemann Hi. Just sent you a video to illustrate the very strange problem I am facing. Also, it seems that recent fllders/files ceeated/added on my MBP are unavailable on iOS devices. However the opposite isn't true.

I am pretty worried because my files are there but not accessible. I did not check other folders because there are dozen of them...

[tobihagemann]

Thank you for the video. I understand your situation. In order to get closer to the issue, were you able to get your hands on your MBP back yet? I'd be interested to know if the Health Check report contains anything useful.

[Quorum75]

Hi. Yes got back my MBP. I had to go through a clean installation so I spent my weekend on it.

Unfortunately I am facing another issue. It seems there is some compatibilities issue with both latest apps - OneDrive and Cryptomator. OneDrive is acting strangely and crashes when Cryptomator is activated.