All Ledger transactions display "An error happened!!!" info:

[pawelvod]

DEFI DESKTOP WALLET v1.3.2 Crypto.org Ledger v2.16.7 Windows 10.

I cant't sign any transaction with ledger i.e. "withdraw reward". After clicking "confirm" window "An error happened!!!" appears. Description in the window: "Query failed with (18)

• decoding bech32 failed
• string not all lowercase or all uppercase
• invalid request "

[knutab]

I am having the same issue. Cant Restake or Claim Rewards

[crypto-matto]

Hi @knutab, I've studied the issue & couldn't reproduce it on my side. May I know which Ledger device do you have, and is the device's firmware updated to latest version on Ledger Live? Thanks.

Most importantly, please make sure you got your Ledger address’s:

• mnemonic seed
• “Index”
• “Standard” You could locate “Index” & “Standard” at our Wallet List page. You'll always able to import your Ledger address again as long as you got all these right.

[knutab]

Hi, I am using Ledger Nano X with Ledger Live updated to the latest version 2.48.0 I do have my mnemonic seed, but how can I see the Index and Standard?

On Mon, Oct 17, 2022 at 10:11 AM crypto-matto @.***> wrote:

Hi @knutab https://github.com/knutab, I've studied the issue & couldn't reproduce it on my side. May I know which Ledger device do you have, and is the device's firmware updated to latest version on Ledger Live https://www.ledger.com/ledger-live? Thanks.

Most importantly, please make sure you got your Ledger address’s:

• mnemonic seed
• “Index”
• “Standard” You could locate “Index” & “Standard” at our Wallet List page. You'll always able to import your Ledger address again as long as you got all these right.

— Reply to this email directly, view it on GitHub https://github.com/crypto-com/chain-desktop-wallet/issues/1260#issuecomment-1280458522, or unsubscribe https://github.com/notifications/unsubscribe-auth/AB4I2UZOYCQPUQYVIMHEHX3WDUC4NANCNFSM6AAAAAARDJGAYI . You are receiving this because you were mentioned.Message ID: @.***>

[crypto-matto]

Hi, I am using Ledger Nano X with Ledger Live updated to the latest version 2.48.0 I do have my mnemonic seed, but how can I see the Index and Standard?

You may check your firmware in Ledger Live under:

• "My Ledger" -> "Firmware"

For “Index” & “Standard”:

• Button at Bottom-Left navbar menu -> "Wallet List" -> “Index” & “Standard”

[knutab]

Thanks.

[image: image.png]

Firmware is up to date.

On Mon, Oct 17, 2022 at 10:43 AM crypto-matto @.***> wrote:

Hi, I am using Ledger Nano X with Ledger Live updated to the latest version 2.48.0 I do have my mnemonic seed, but how can I see the Index and Standard?

You may check your firmware in Ledger Live under:

• "My Ledger" -> "Firmware"

[image: 螢幕截圖 2022-10-17 下午4 33 16] https://user-images.githubusercontent.com/74586409/196130414-06c28287-98bf-43e3-bd32-14e87f806376.png

For “Index” & “Standard”:

• Button at Bottom-Left navbar menu -> "Wallet List" -> “Index” & “Standard”

[image: 螢幕截圖 2022-10-17 下午4 34 27] https://user-images.githubusercontent.com/74586409/196131246-81b98ba2-b4ea-4988-b77f-b4cf45b0a6d2.png

— Reply to this email directly, view it on GitHub https://github.com/crypto-com/chain-desktop-wallet/issues/1260#issuecomment-1280499447, or unsubscribe https://github.com/notifications/unsubscribe-auth/AB4I2U6JLYZ4NMJAB5JDULLWDUGSLANCNFSM6AAAAAARDJGAYI . You are receiving this because you were mentioned.Message ID: @.***>

[pawelvod]

Nano S in my case. All latest firmware but... Yesterday I signed all transaction: claim, restake and stake. Before this nothing updated.

[crypto-matto]

Nano S in my case. All latest firmware but... Yesterday I signed all transaction: claim, restake and stake. Before this nothing updated.

Hi @pawelvod, do you mean you're able to perform all claim, restake and stake transactions now? Or they're still not working? What about other type of transactions like Asset Transfer, NFT-related transactions?

[pawelvod]

Yes. All works ok now. Transfers too. I have no nfts so i can't confirm that.

[knutab]

I just tried to restake again, and now it worked!

On Mon, Oct 17, 2022 at 11:43 AM pawelvod @.***> wrote:

Yes. All works ok now. Transfers too. I have no nfts so i can't confirm that.

— Reply to this email directly, view it on GitHub https://github.com/crypto-com/chain-desktop-wallet/issues/1260#issuecomment-1280583232, or unsubscribe https://github.com/notifications/unsubscribe-auth/AB4I2U3SQCOPBT7TZYO3YBTWDUNS5ANCNFSM6AAAAAARDJGAYI . You are receiving this because you were mentioned.Message ID: @.***>

[crypto-matto]

Hi @knutab @pawelvod,

Just found that this issue can be reproduced when a user:

1. Make a Cronos Chain Transfer Transaction
2. After that making a Crypto.org Chain Staking Transaction

And the workaround for the moment to solve this is to:

1. Switch to any other wallet address
2. Switch back to the Ledger wallet address

I'll be handling this issue in the following fix patch. Thanks for your reports!

[eliasSFL]

I'm still having this issue: 3.35pm tuesday 18th October 2022 Epoch: 1666078520

[LDbigG]

DEFI DESKTOP WALLET v1.3.2 Crypto.org Ledger v2.16.7 Windows 10.

I cant't sign any transaction with ledger i.e. "withdraw reward". After clicking "confirm" window "An error happened!!!" appears. Description in the window: "Query failed with (18)

• decoding bech32 failed
• string not all lowercase or all uppercase
• invalid request "

[crypto-matto]

Hi @knutab @pawelvod @elias7905, this issue is fixed in the latest 1.3.3 release. Feel free to update the wallet app. Thanks!