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corona-warn-app
Update FAQ https://www.coronawarn.app/en/faq/#backup
Where to find the issue
https://www.coronawarn.app/en/faq/#backup https://github.com/corona-warn-app/cwa-website/pull/1313#discussion_r642071352
Describe the issue
- include more general information about backup.
Suggested change
- add info that vaccination certificate is not in the backup
Further reference, so that you don't have to click through the whole PR with all its feedback: https://github.com/corona-warn-app/cwa-website/issues/1311#issuecomment-850884993
Ist das Impfzertifikat in meinem Backup enthalten?
This question is not directly answered in the block that follows it. One option would be to remove it here and integrate it with the
backupFAQ. Then, thebackupFAQ should be updated to reflect this information, and to also address the other features of the app (contact journal etc.). It should also explain that this is done to ensure that the sensitive data that the Corona-Warn-App stores doesn't leave the device.
@dsarkar Is there any progress about this? See also #1766. I'd offer a PR as described in the OP of #1766.
This is also related to the enhancement request https://github.com/corona-warn-app/cwa-wishlist/issues/407 which says that the reset app function should give the user more information about what data is lost through resetting the app before they attempt the reset.
Since no data is saved by automatic backup, these two topics are related.
Suggestion: Bundle all backup related FAQ entries in one entry, so remove the FAQ entry new_device and put all information in backup.
Does this sound good to you @dsarkar?
Please keep two separate topics or even add a third topic concerning general considerations for backup on an existing device, for instance if a user needs to do a factory reset on one device.
- https://www.coronawarn.app/en/faq/results/#backup "Will the collected random IDs be included when I backup data on my phone?"
- https://www.coronawarn.app/en/faq/results/#new_device "What do I have to consider when switching to a new device?"
The scenarios of moving to a new device and staying on an existing device are different and should be kept separate.
So a new article for the suggested steps before switching phones or restoring from a backup?
Isn't this a bit confusing, the articles already now spread through different categories, so adding another one will make it even harder for the user to find the information they are looking for.
I, as a user, would expect that if I enter the search term "Backup", I'm presented with bundled information a) whether data of the app is included in a backup b) what I have to consider before switching phones / restoring from a backup
So at least, if not bundle in one entry, put all backup related entries in one category & directly below each other, or?
Do you disagree here?
@Ein-Tim
Thank you for bringing up the search topic in relation to "backup". It made me realize that there are several articles which touch on this subject. This seems like a complex area and of course, not only have the FAQs have been restructured since this issue was opened almost one year ago, but there has been a lot of additional functionality added to the app!
| Section | Topic | Anchor | Title |
|---|---|---|---|
| App Features | Certificates | #eu_dcc_export | How do I create a printout of my EU Digital COVID Certificate? |
| App Features | Certificates | #vac_cert_multiple_scan_possible | Will vaccination certificates be included in my backup? |
| Troubleshooting | Common issues | #new_device | What do I have to consider when switching to a new device? |
| Troubleshooting | Resolved | #migration_Apple | [Apple/iOS]: Migrating to new phone and backup and restore - app does not work |
| Technical Context | Risk Assessment | #backup | Will the collected random IDs be included when I backup data on my phone? |
| Glossary | Backup | #glossary_backup | Backup |
Probably it's not a good idea to re-purpose the #backup article, which covers just one very specific topic, and make it more general. I suggest though to wait until @dsarkar is available again (perhaps after the Easter weekend) and check his latest thoughts and suggestions.
Hi @MikeMcC399 @dsarkar just wanted to give a heads up that I am working alongside @Ein-Tim on this issue. Hope everyone had a great Easter weekend and looking forward to hearing back to get the ball rolling here! :)
Hey @dsarkar!
Were you able to get this clarified? What should be done here? Please let us know what you suggest. Thanks!
@dsarkar Please, could you come back to this issue if you want me and @molarya1 to work on it. If we don't get any feedback how to proceed, we can't start working on this. If you don't want the community to work on this, just let us know.
@dsarkar
We didn't hear back from you for more than a month. Could you please come back to this item.
@Ein-Tim @MikeMcC399 @molarya1 Will come back to you! Thanks for your patience!
@dsarkar Version 2.24 has been release, so I though you might have time to come back to us on this issue? :)
We're very sorry that this issue has been stale for so long, and would now like to finally get this done. Are you still interested in working on this @Ein-Tim? We think that the idea with bundling the related articles into a seperate section would be a good idea. "Troubleshooting" would be the most fitting topic for this in our opinion. It would be good to work with article duplicates like in the "Background updates" section, so that the original article stays in the same place.
@larswmh
Sorry, but I'm quite busy atm, so it would be great if you could do that!
- PR #3257 adds the list from https://github.com/corona-warn-app/cwa-website/issues/1319#issuecomment-1100130651 to a separate FAQ list