Error reports: UI hides actions and does not follow UI standards

[diablodale]

The error reporting UI hides links and actions for ID History and privacy notice The user does not know what can be clicked or activated.

Avoid duplicates

• [X] This enhancement request has not already been raised before
• Unknown if apple problem. I have only an Android phone. I did look and there is no similar bug in the documentation repo.

Current Implementation

1. menu -> app information
2. click error reports
3. scroll to bottom of UI

Only the Start button is clickable. Nothing else is visually clickable or actionable. There are 8+ paragraphs of text on this UI. The UI must follow UI standards to indicate what is clickable/actionable.

Suggested Enhancement

1. menu -> app information
2. click error reports
3. scroll to bottom of UI
4. ID History uses the "further indicator" to lead the user to activate it for a list of IDs
5. Privacy notice is underlined indicating a link to content.

Good examples...

Expected Benefits

• Less user confusion. A user in this section of the app wants to help. But the lack of standard UI guidelines hides functionality and leads to user confusion and/or abandon.
• Faster turnaround/escalation. When the functionality is not hidden, then the user can quickly report the error. Since this is a live service related to country-wide healthcare, timely reporting of problems is relevant.
• Less support resources/humans. Escalation to support/github because of the hidden functionality consumes further human resources.

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Internal Tracking ID: EXPOSUREAPP-12854

[Ein-Tim]

Not a problem under iOS, there's an arrow which makes it clear that this is clickable:

[MikeMcC399]

@diablodale

Thanks for reporting this issue. I have been confused by this myself!

The UI should pop up the ID for a new error report submission. As it is implemented in the 2.20 release it doesn't automatically scroll to the ID history section, nor does it indicate that there is a history hidden which needs a tap. So you were not alone in wondering: a) was the report submitted? b) where is the ID if it was submitted?

I wrote several other suggestions concerning error reports, however they have not been addressed so far:

• https://github.com/corona-warn-app/cwa-documentation/issues/614
• https://github.com/corona-warn-app/cwa-documentation/issues/612
• https://github.com/corona-warn-app/cwa-wishlist/issues/521

[Ein-Tim]

In https://github.com/corona-warn-app/cwa-wishlist/issues/523 I included the following sentence under "Suggested Enhancement":

Stop the error report after sending it and point out to the ID-history where he/she can find the relevant ID.

The error reports UI in general should be improved.

[larswmh]

Thanks for your enhancement request @diablodale. We have created an internal ticket for it and will raise this topic internally. Internal Tracking ID: EXPOSUREAPP-12854

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Corona-Warn-App Open Source Team

[MikeMcC399]

• see PR https://github.com/corona-warn-app/cwa-app-android/pull/5588