Check-in disappeared from contact journal

[derbuelti]

Avoid duplicates

• [x] Bug is not mentioned in the FAQ
• [x] Bug is specific for Android only, for general issues / questions that apply to iOS and Android please raise them in the documentation repository
• [x] Bug is not already reported in another issue

Technical details

• Device name: Motorola Moto G6 (XT1925-5)
• Android version: 9
• App version: 2.0.4

Describe the bug

I registered at an event by scanning the QR-Code. I got the answer, that I am registered and will be checked out automatically after 2:30 h. When I left, I wanted to check out, but the event was not longer listed e.g. in the diary. So if I now would send a positive testresult, nobody taking place in that event could be informed.

Steps to reproduce the issue

Sorry, none...

Expected behaviour

Event ist shown in diary or other lists

---

Internal Tracking-ID: EXPOSUREAPP-6990

[Ein-Tim]

@derbuelti

So if you click on "Check-In" on the tab bar, there is no event, like in this screenshot?

[derbuelti]

I saw a screen like your screenshot when I checked in. When I later clicked on "Check-In" there was no event, nor was in the diary. It completely disappeared, though I got the correct message after checking in.

[Ein-Tim]

@derbuelti

Okay. You can deactivate that the event is entered into the contact diary, but it is not possible that the event isn't shown on the "My Check-Ins" screen (but if it is older than 16 days - which (if the date was set correctly) is not possible).

This has to be further investigated.

[vaubaehn]

I experienced something similar last week end. I checked in with automatic check out, then didn't open CWA for many hours. In the end of the day, there was not that check in anymore, and I wondered whether my brain tricked me and I had just forgotton to check in... Next time I checked in everything worked as expected, so I didn't follow it further yet...

[heinezen]

@vaubaehn @derbuelti ,

Thank you for your insights. We have forwarded the issue to the development team by creating Jira ticket EXPOSUREAPP-6990. If there is progress on the issue, we will report back here on Github.

---

Corona-Warn-App Open Source Team

[d4rken]

Was the device low on storage when this happened? Did the device use an external sdcard as internal storage ( I think the Moto G6 supports that)?

[vaubaehn]

@d4rken

Was the device low on storage when this happened?

In my case yes.

Did the device use an external sdcard as internal storage ( I think the Moto G6 supports that)?

LG-G4 and internal storage (not external SD).

[mtwalli]

We could not reproduce it, and from the comments I understand it was one time issue, Please submit an error report if you experience it again?