Non-GitHub user registration leads to an HTTP 500 error, and no activation email is sent

[jamietanna]

When trying to get registered just now, I've hit a 500 error which means I'm unable to activate my account to sign in.

Not super urgent, but thought I'd flag it up in case it's not known!

[rahulchaphalkar]

I am facing same error - cannot register with non-github account.

[david-a-wheeler]

Thank you. We've been using SendGrid to send emails. They seem to have changed their email policies & now aren't sending our emails. I realize that we weren't paying, but a little notification would have been nice before cutting us off :-(.

I've talked with OpenSSF leadership & Linux Foundation IT. My plan is to switch to AWS's email service. It's not free, but I estimate it'll cost about $4/year and LF IT will make sure it keeps working.

I'm very sorry for the problem. I intend to get this fixed ASAP.

[david-a-wheeler]

I got the info I need, now I need to implement it. Sorry for the delay.

[yyin119]

Hi @david-a-wheeler, can I check if this issue has been resolved?

I've been trying to create a custom account but can't seem to receive the activation email. This is despite a 200 OK response and the webpage showing a banner telling me to check my inbox.

Thanks in advance for your help!

[david-a-wheeler]

To my knowledge that problem has been completely resolved.

SendGrid changed their policies, briefly quietly dropping all our send emails without telling us. This did not help us :-(. We switched email providers. I've tested it several ways & it all seemed to work. That was a while ago.

You can always try to "register again", if you aren't already registered, it will resend the activation email. I suggest trying that first.

If you still aren't getting an activation email, that's a surprise. You probably don't want your email address recorded here, so privately send me your email address to me at: dwheeler (AT) linuxfoundation (DOT) org. I can at least see if you're in the database. We definitely want this to reliably work.

Sorry for the problems!

[yyin119]

Thanks David for the quick response. I've tried registering again twice now, and both times I waited for more than a day without receiving any emails (I checked my spam and junk folders as well).

At this point I think I'll have to trouble you to check if I'm in the database. Will send you an email from the address I'm trying to register with!

[david-a-wheeler]

This is very concerning. Per my separate email, this account is the database, waiting for an activation that for some reason never occurs.

To ensure you're not stuck, I force-validated the account. We'll want to track down what's going on, but I don't want you to be stuck waiting.