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Incident reset after reschedule ?

Open r0xsh opened this issue 1 year ago • 1 comments

  1. why should we override the previous "incident statute" if the task was rescheduled? task had an incident and it should be kept
  2. also, I guess rescheduling should create an incident as well, so we can keep track of it. I think it will nice but not 100% sure what do you think ? what @Paul-Eraman-CoopCycle do you think about registering reschedule as incident ?

Originally posted by @Atala in https://github.com/coopcycle/coopcycle-web/pull/3952#discussion_r1487665677

r0xsh avatar Feb 14 '24 22:02 r0xsh

  1. I agree that the "flag" or whatever that shows that there is an incident should remain. i guess maybe i dont totally understand which thing (status vs flag) should be which, i think i agree with what you are saying. it should now be unassigned because reschedule, (not automatically assigned to the same messenger) but should be an "incidented" task that appears in the incident resolution page we talked about and so on
  2. rescheduling should be an incident yes. i suppose we could make it a pop up that asks if it should count as an incident (i can think of times it wouldnt need to be) but for now lets keep it simple and keep on the side of caution (better more incidents and we reduce later than not registering things)

Paul-Eraman-CoopCycle avatar Feb 29 '24 14:02 Paul-Eraman-CoopCycle

this is the current behavior, so all good! question resolved. when reschuling, it will be unassigned by default

Paul-Eraman-CoopCycle avatar May 16 '24 14:05 Paul-Eraman-CoopCycle