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conda
Mac Monterey 12.5 issue
Checklist
- [X] I added a descriptive title
- [X] I searched open reports and couldn't find a duplicate
What happened?
A customer upgraded to Mac Monterey 12.5 and saw problems with installer hanging. 12.5 is quite new... but has anyone else seen this?
Conda Info
(base) phoenix:hpccloud-trunk swsides$ conda info
active environment : base
active env location : /Users/swsides/hpccloud-trunk/cs-env
shell level : 1
user config file : /Users/swsides/.condarc
populated config files : /Users/swsides/.condarc
conda version : 4.13.0
conda-build version : 3.21.9
python version : 3.8.5.final.0
virtual packages : __osx=10.16=0
__unix=0=0
__archspec=1=x86_64
base environment : /Users/swsides/hpccloud-trunk/cs-env (writable)
conda av data dir : /Users/swsides/hpccloud-trunk/cs-env/etc/conda
conda av metadata url : None
channel URLs : https://repo.anaconda.com/pkgs/main/osx-64
https://repo.anaconda.com/pkgs/main/noarch
https://repo.anaconda.com/pkgs/r/osx-64
https://repo.anaconda.com/pkgs/r/noarch
package cache : /Users/swsides/hpccloud-trunk/cs-env/pkgs
/Users/swsides/.conda/pkgs
envs directories : /Users/swsides/hpccloud-trunk/cs-env/envs
/Users/swsides/.conda/envs
platform : osx-64
user-agent : conda/4.13.0 requests/2.28.1 CPython/3.8.5 Darwin/20.6.0 OSX/10.16
UID:GID : 502:20
netrc file : None
offline mode : False
Conda Config
/Users/swsides/.condarc
default_threads 4
Conda list
(base) phoenix:hpccloud-trunk swsides$ conda list --show-channel-urls
# packages in environment at /Users/swsides/hpccloud-trunk/cs-env:
#
# Name Version Build Channel
backports 1.1 pyhd3eb1b0_0 defaults
backports.functools_lru_cache 1.6.4 pyhd3eb1b0_0 defaults
backports.tempfile 1.0 pyhd3eb1b0_1 defaults
backports.weakref 1.0.post1 py_1 defaults
beautifulsoup4 4.11.1 py38hecd8cb5_0 defaults
brotlipy 0.7.0 py38h9ed2024_1003 defaults
bzip2 1.0.8 h1de35cc_0 defaults
ca-certificates 2022.4.26 hecd8cb5_0 anaconda
certifi 2022.6.15 py38hecd8cb5_0 anaconda
cffi 1.15.0 py38hc55c11b_1 defaults
chardet 4.0.0 py38hecd8cb5_1003 defaults
charset-normalizer 2.0.4 pyhd3eb1b0_0 defaults
click 8.0.4 py38hecd8cb5_0 defaults
conda 4.13.0 py38hecd8cb5_0 anaconda
conda-build 3.21.9 py38hecd8cb5_0 defaults
conda-package-handling 1.8.1 py38hca72f7f_0 defaults
conda-standalone 4.12.0 h694c41f_0 conda-forge
conda-verify 3.4.2 py_1 defaults
constructor 3.3.1+19.g01d021b.dirty dev_0 <develop>
cryptography 37.0.1 py38hf6deb26_0 defaults
filelock 3.6.0 pyhd3eb1b0_0 defaults
freetype 2.11.0 hd8bbffd_0 anaconda
future 0.18.2 py38_1 defaults
giflib 5.2.1 haf1e3a3_0 anaconda
glob2 0.7 pyhd3eb1b0_0 defaults
icu 58.2 h0a44026_3 defaults
idna 3.3 pyhd3eb1b0_0 defaults
jinja2 2.11.3 pyhd3eb1b0_0 defaults
jpeg 9e hca72f7f_0 anaconda
lcms2 2.12 hf1fd2bf_0 anaconda
libarchive 3.5.2 ha0e9c3a_0 defaults
libcxx 12.0.0 h2f01273_0 defaults
libffi 3.3 hb1e8313_2 defaults
libiconv 1.16 hca72f7f_2 defaults
liblief 0.11.5 he9d5cce_1 defaults
libpng 1.6.37 ha441bb4_0 anaconda
libtiff 4.2.0 hdb42f99_1 anaconda
libwebp 1.2.2 h56c3ce4_0 anaconda
libwebp-base 1.2.2 hca72f7f_0 anaconda
libxml2 2.9.14 hbf8cd5e_0 defaults
lz4-c 1.9.3 h23ab428_1 defaults
markupsafe 2.0.1 py38h9ed2024_0 defaults
ncurses 6.3 hca72f7f_3 defaults
openssl 1.1.1o hca72f7f_0 anaconda
pillow 9.0.1 py38hde71d04_0 anaconda
pip 22.1.2 py38hecd8cb5_0 defaults
pkginfo 1.8.2 pyhd3eb1b0_0 defaults
psutil 5.9.0 py38hca72f7f_0 defaults
py-lief 0.11.5 py38he9d5cce_1 defaults
pyarmor 6.8.1 pypi_0 pypi
pycosat 0.6.3 py38h1de35cc_1 defaults
pycparser 2.21 pyhd3eb1b0_0 defaults
pyopenssl 22.0.0 pyhd3eb1b0_0 defaults
pysocks 1.7.1 py38_1 defaults
python 3.8.5 h26836e1_1 defaults
python-libarchive-c 2.9 pyhd3eb1b0_1 defaults
python.app 2 py38_10 defaults
python_abi 3.8 2_cp38 conda-forge
pytz 2022.1 py38hecd8cb5_0 defaults
pyyaml 6.0 py38hca72f7f_1 defaults
readline 8.1.2 hca72f7f_1 defaults
requests 2.28.1 py38hecd8cb5_0 defaults
ripgrep 12.1.1 0 defaults
ruamel_yaml 0.15.80 py38h0dd4459_1007 conda-forge
setuptools 61.2.0 py38hecd8cb5_0 defaults
six 1.16.0 pyhd3eb1b0_1 defaults
soupsieve 2.3.1 pyhd3eb1b0_0 defaults
sqlite 3.38.5 h707629a_0 defaults
tk 8.6.12 h5d9f67b_0 defaults
tqdm 4.64.0 py38hecd8cb5_0 defaults
urllib3 1.26.9 py38hecd8cb5_0 defaults
versioneer 0.22 pyhd8ed1ab_0 conda-forge
wheel 0.37.1 pyhd3eb1b0_0 defaults
xz 5.2.5 hca72f7f_1 defaults
yaml 0.2.5 haf1e3a3_0 defaults
zlib 1.2.12 h4dc903c_2 defaults
zstd 1.5.2 hcb37349_0 defaults
Additional Context
No response
I'm only on Monterey 12.4 and haven't seen any issues with that version so far.
Yep... I think 12.4 is ok. 12.5 is very new. My customer was running 12.4... updated to 12.5 then saw issue.
I guess this is with PKG only, right? Or does it hang with the .sh installers too?
I mean that the sh installers can be used on MacOS. It might be a temporary replacement for PKGs if they don't work on 12.5.
Btw @scottwsides, if you can tell your client to send us the logs (visible with Cmd+L), it would help a lot to start debugging this.
Just make sure it's the full logs, as marked in the screenshot.
If the hang prevents the log from being saved, I guess we can do with screenshots :D
Thanks for the tips! How exactly did you bring up the logs? ie console window?
Once the installer is running, pressing Cmd + L should suffice. It's also available under the top-bar menu Window> Installer Log:
