codota
Unable to sign in to TabNine behind corporate proxy/vpn
please complete the following information:
- OS version: macOS Monterey 12.2.1
- Editor: PyCharm
- Editor version: 2022.1
- Programming language: python
- TabNine extension version: 0.5.23
- Engine version (could be located within Tabnine Hub): 4.4.4-48
Issue Details:
When launching the TabNine hub from PyCharm, then trying to Sign In, the page tries to redirect to https://app.tabnine.com/auth/sign-in for the sign in process, but then nothing happens and the page redirects back to the hub URL (in http://127.0.0.1:5555) and just hangs there indefinitely with a blank page.
This only happens when operating inside of a corporate VPN. When I turn off the VPN I can sign in just fine.
This doesn't seem to be a duplicate of https://github.com/codota/TabNine/issues/181, as the suggested solution there is to update the http_proxy and https_proxy environment variables. However, since in this case TabNine is running from PyCharm, the same approach doesn't apply.
gz#13739
Hi can you make sure Tabnine is whitelisted then? For tabnine to operate properly, it needs to be able to communicate with several hosts: api.tabnine.com, www.tabnine.com, cloud.tabnine.com, sa.tabnine.com.
The problem is still working. After adding to the whitelist, I get a new message "Could not authenticate."
Hi can you make sure Tabnine is whitelisted then? For tabnine to operate properly, it needs to be able to communicate with several hosts: api.tabnine.com, www.tabnine.com, cloud.tabnine.com, sa.tabnine.com.
What do you mean by that? I have no control over our corporate VPN or firewall settings, but I can access all those hosts through our proxy. The problem is there are no proxy settings for the plugin anywhere (or at least nowhere I could find).
I looked it up online, and perhaps you need to set the proxy settings in PyCharm. Look at this guide Let us know if that resolved it!
I looked it up online, and perhaps you need to set the proxy settings in PyCharm. Look at this guide Let us know if that resolved it!
I’ve set the proxy settings in both PyCharm and Safari/Chrome but still can’t sign in
Please activate the api key signin again
Can you please elaborate?
I see no such option in my user profile. Did you mean I should enter an API key in the Tabnine Hub preferences here?
If so - I don't know how to get this key. My account was activated via email invitation to a Tabnine Team.
I also checked to see if my account is active as shown here and it seems ok:
Can you please elaborate?
No, sorry, theres no option to get this API Key at the moment I believe and I want TabNine to offer this alternative for activation again.
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The tabnine web code should be changed to use something like {baseURL}/proxy/5555 instead of 127.0.0.1:5555 for the tabnine hub, since this PR went into the base code-server: https://github.com/coder/code-server/pull/5624 @jsjoeio
This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.
This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.
Still having this issue. Now tabnine does not work under VPN at all. In the logs I can see the requests are getting timed out or getting some error:
n_app_messaging::internal] [2023-03-14:13:01:18 TabNine ERROR] Error while fetching messages. reqwest::Error { kind: Request, url: Url { scheme: "https", cannot_be_a_base: false, username: "", password: None, host: Some(Domain("api.tabnine.com")), port: None, path: "/in-app-messaging/notifications/1651877031980239000", query: None, fragment: None }, source: hyper::Error(Connect, ConnectError("dns error", Custom { kind: Uncategorized, error: "failed to lookup address information: nodename nor servname provided, or not known" })) } DEBUG [lunar_local::downloader] [2023-03-14:13:01:24 TabNine-deep-local DEBUG] LunarLocalModelRelatedData { model_hash: "ce94127b", models_dir: Some("/Users/andrei.nazarenka/Library/Application Support/TabNine/models") } DEBUG [triggers::trigger_manager::analytics_observer] [2023-03-14:13:01:24 TabNine DEBUG] trigger manager observer digesting... DEBUG [lunar_local::downloader] [2023-03-14:13:01:25 TabNine-deep-local DEBUG] LunarLocalModelRelatedData { model_hash: "ce94127b", models_dir: Some("/Users/andrei.nazarenka/Library/Application Support/TabNine/models") } DEBUG [triggers::trigger_manager::analytics_observer] [2023-03-14:13:01:25 TabNine DEBUG] trigger manager observer digesting... DEBUG [lunar_local::downloader] [2023-03-14:13:01:34 TabNine-deep-local DEBUG] LunarLocalModelRelatedData { model_hash: "ce94127b", models_dir: Some("/Users/andrei.nazarenka/Library/Application Support/TabNine/models") } DEBUG [triggers::trigger_manager::analytics_observer] [2023-03-14:13:01:34 TabNine DEBUG] trigger manager observer digesting... DEBUG [lunar_local::downloader] [2023-03-14:13:01:34 TabNine-deep-local DEBUG] LunarLocalModelRelatedData { model_hash: "ce94127b", models_dir: Some("/Users/andrei.nazarenka/Library/Application Support/TabNine/models") } DEBUG [triggers::trigger_manager::analytics_observer] [2023-03-14:13:01:34 TabNine DEBUG] trigger manager observer digesting... ERROR [in_app_messaging::internal] [2023-03-14:13:01:36 TabNine ERROR] Error while fetching messages. reqwest::Error { kind: Request, url: Url { scheme: "https", cannot_be_a_base: false, username: "", password: None, host: Some(Domain("api.tabnine.com")), port: None, path: "/in-app-messaging/notifications/1651877031980239000", query: None, fragment: None }, source: hyper::Error(Connect, ConnectError("dns error", Custom { kind: Uncategorized, error: "failed to lookup address information: nodename nor servname provided, or not known" })) } DEBUG [lunar_local::downloader] [2023-03-14:13:01:44 TabNine-deep-local DEBUG] LunarLocalModelRelatedData { model_hash: "ce94127b", models_dir: Some("/Users/andrei.nazarenka/Library/Application Support/TabNine/models") } DEBUG [triggers::trigger_manager::analytics_observer] [2023-03-14:13:01:44 TabNine DEBUG] trigger manager observer digesting... DEBUG [lunar_local::downloader] [2023-03-14:13:01:44 TabNine-deep-local DEBUG] LunarLocalModelRelatedData { model_hash: "ce94127b", models_dir: Some("/Users/andrei.nazarenka/Library/Application Support/TabNine/models") } DEBUG [triggers::trigger_manager::analytics_observer] [2023-03-14:13:01:44 TabNine DEBUG] trigger manager observer digesting...
Or this one:
WARN [cloud_health] [2023-03-14:13:44:24 TabNine WARN] got error response from cloud health check. failures_counter: 9, e: error sending request for url (https://c2.p.tabnine.com/health): operation timed out ERROR [midline] [2023-03-14:13:44:25 TabNine-deep-cloud ERROR] Failed to query cloud v2 midline error sending request for url (https://c2.p.tabnine.com/infer): operation timed out
This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.
This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.
This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.