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Easier in-app support workflow for users

Open davemcorwin opened this issue 6 years ago • 1 comments

User Story

When users want to get help, they have to find their way to emailing federalist-support and know (or read the Contact page for) the information we need to help look into their issue. When a user is already in the application, and/or looking at a specific build, all the information we want to see is available, perhaps we can add a way for a user to initiate a support request from inside the application.

This could still end up in federalist-support, but we would more easily be able to ensure that all the info we want is there.

Consider evaluating along with better support options/forms for non-users.

Acceptance Criteria

  • [ ] provide guidance on how to raise a support inquiry form within Federalist build
  • [ ] Ask user did their build pass/fail locally?
  • [ ] direct them to provide relevant information in support request
  • [ ] Deploy to federalist.18f.gov

After evaluating, edit this part:

Level of effort - Medium

Implementation outline (if higher than "low" effort):

  • [ ] Lil Hammy

davemcorwin avatar Jan 16 '20 23:01 davemcorwin

Additional user research to help refine the acceptance criteria and implementation.

apburnes avatar Oct 24 '22 19:10 apburnes