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Can it auto close issues where an agent posted the last message after some time?

Open jensolsson opened this issue 5 years ago • 1 comments

I think that would be very good. If the user is waiting for agent response and it is closed I believe the user might not be so happy.

Is it possible with current implementation?

jensolsson avatar Aug 13 '20 19:08 jensolsson

On the system I have this on, we set it for Resolve to Close only. If a ticket is open, we do not use the auto close just for the purpose you mentioned.

ksduster avatar Aug 15 '20 03:08 ksduster