plugin-autocloser icon indicating copy to clipboard operation
plugin-autocloser copied to clipboard

Published 20 hours ago • verified publisher icon clonemeagain

Ticket creator not getting email reply for the closure of the ticket

Open i7solutions opened this issue 5 years ago • 3 comments

I have configured your plugin Ticket Closer on OsTicket v1.14.1 (f1e9e88), the ticket is been auto closed by the plugin and I can also see the canned reply in the ticket. However, email to the ticket owner is not sent. This is my Ticket Closer setting.

image

This is the update I can see in the ticket by Ticket Closer

image

i7solutions avatar Dec 13 '19 12:12 i7solutions

Are you getting any error messages in your logs?

On Fri, 13 Dec. 2019, 23:00 i7solutions, [email protected] wrote:

I have configured your plugin Ticket Closer on OsTicket v1.14.1 (f1e9e88), the ticket is been auto closed by the plugin and I can also see the canned reply in the ticket. However, email to the ticket owner is not sent. This is my Ticket Closer setting.

[image: image] https://user-images.githubusercontent.com/58849714/70798626-77955d00-1dcd-11ea-9190-46d1826d1ee9.png

This is the update I can see in the ticket by Ticket Closer

[image: image] https://user-images.githubusercontent.com/58849714/70798888-26399d80-1dce-11ea-9972-99d6fd2747c8.png

— You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub https://github.com/clonemeagain/plugin-autocloser/issues/27?email_source=notifications&email_token=ABGXTD63EERII7K24T22VALQYN2M3A5CNFSM4J2MBQY2YY3PNVWWK3TUL52HS4DFUVEXG43VMWVGG33NNVSW45C7NFSM4IAJZG7Q, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABGXTDYCGSJF2GXM6IRX5Z3QYN2M3ANCNFSM4J2MBQYQ .

clonemeagain avatar Dec 15 '19 21:12 clonemeagain

Where should I check the logs? I see no error in the System logs under SCP.

i7solutions avatar Dec 16 '19 04:12 i7solutions

Can you please reply? Ticket creator is still not getting any email for auto closure ticket. There is no logs generated in System Logs under admin panel.

My server environment: Windows Server 2012 64Bit IIS 8.0 MySQL 5.5.39 PHP 7.1.33 Email fetch setup is done via a batch file in task scheduler to fetch emails every 5 mins.

Your plugin closes the ticket properly in the ticketing system, the only problem is the ticket creator doesn't receive any email for the same.

i7solutions avatar Dec 18 '19 13:12 i7solutions