Receive from Slack!

[clonemeagain]

https://www.zdnet.com/article/slacks-new-actions-tool-turns-messages-into-tasks/

Possibilities:

• Reply to ticket directly from slack (Reply/Private)
• Close ticket
• Block sender
• Assign to Agent/Team
• Transfer to Dept
• Make task for a ticket
• Create new Ticket from slack message?
• Query open ticket count? (actually, that would be good to know in the footer of each slack message.. hmm)

[perryk]

Sounds great!