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Published 20 hours ago • verified publisher icon clonemeagain

Request: Possible to Get Notified Agent Activity?

Open Jemrada opened this issue 7 years ago • 3 comments

It would be nice to get an update if ticket was accepted or handled by an agent.

Maybe...

"Ticket #234345" with "Subject Title" replied to by "Agent Name"

and

""Ticket #234345" with "Subject Title" was marked "Closed or Resolved" by "Agent Name"

Jemrada avatar Apr 12 '18 16:04 Jemrada

That's possible. We already connect to that endpoint, we just throw it away at the moment, hmm.

clonemeagain avatar Apr 12 '18 20:04 clonemeagain

Hi, I agree with Jemrada that agent handling would be great. Can we support you that we handle agent too?

howe222 avatar Apr 30 '18 16:04 howe222

Tree is here: https://github.com/clonemeagain/osticket-slack/tree/agent-notifications or as zip https://codeload.github.com/clonemeagain/osticket-slack/zip/agent-notifications

Added extra notification types, and admin-customizable colours.

Haven't actually tested it myself yet.. so, any feedback would be very appreciated.

clonemeagain avatar May 01 '18 06:05 clonemeagain