Can we hide the subject in the message?

[noname729]

I have already removed the %{slack_safe_message} from the command. However, since sometimes the subject will also show some confidential information, would that be possible to hide it when a new ticket message is sent?

[clonemeagain]

Apologies mate, was on holiday overseas when this came in. The template you've edited applies to the message itself, not the subject. If your subjects are confidential, then you probably shouldn't be sending them via third parties, currently there is no feature/option within the plugin to edit the subjects or filter them. Could add at some point though.