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Published 20 hours ago • verified publisher icon clonemeagain

Issue with audio attachments

Open alfindlay opened this issue 5 years ago • 5 comments

Hi, I'm new to osTicket and this plugin so please forgive my poor terminology.

I'm not sure if I've installed this incorrectly or if this is a bug or browser limitation. I have plugin v1.11 with osTicket v1.14.3. Apache MySQL 10.4.14 PHP 7.4.9

The preview works 100% fine with pdf and img files showing the preview in the ticket thread, but I cannot get it to play wav attachments. the player is visible but greyed out. image

Any ideas, thanks in advance, Al

alfindlay avatar Oct 24 '20 10:10 alfindlay

Can you screenshot the plugins config?

Might be time to upgrade this plugin.

clonemeagain avatar Oct 24 '20 20:10 clonemeagain

Hi, no worries: image

and

image

do you think it might be a compatibility issue? it doesn't seem to work on any browser although IE gives slightly more info: image

alfindlay avatar Oct 24 '20 21:10 alfindlay

Yeah, I'm thinking they changed the file API again.. it's not the first time.

clonemeagain avatar Oct 24 '20 21:10 clonemeagain

understood. although it's weird that images seem to work fine and get pulled out of the DB into the cache. PDF also works fine.

alfindlay avatar Oct 24 '20 21:10 alfindlay

It still has the same issue, The preview works 100% fine with pdf and img files showing the preview in the ticket thread, but I cannot get it to play wav attachments. the player is visible but greyed out.

ait1ispring avatar Nov 23 '21 17:11 ait1ispring