EQ Not working

[malte-m-hansen]

Preflight Checklist

• [X] I agree to follow the Code of Conduct that this project adheres to.
• [X] I have searched the issue tracker for a bug report that matches the one I want to file, without success.
• [X] I have checked that the correct behavior occurs on Apple Music Web (if applicable).
• [X] I have verified that my issue is with a supported version and that it is with the desktop app (Support for other areas can be found in our Discord / on the appropriate repo).

Download Source

Microsoft Store

Operating System

Windows 11 Enterprise 23H2 22631.4317

Commit Hash

3dcac5e742425fe560417100df7acbc1da4e3342

Connect Instance ID

No response

Build Timestamp

10/3/2024, 8:53:40 AM

Describe the Bug

The EQ in Audio settings is not working. No matter what i change, the audio sounds completely the same

Steps to Reproduce

1. Install from MS Store
2. Open the app (clicked on Open from inside MS Store)
3. A Windows UAC prompt appeared where i clicked cancel (Since i have to request admin access on this PC, and do not have admin at all times)
4. Go through the setup and login
5. Play a song
6. Go to settings, and change EQ settings

Anything else?

My first assumption was it had something to do with the UAC prompt i had to cancel due to not having admin rights enabled at that moment. Uninstalled and installed again, but the UAC prompt did not appear again after installation

[cider-collective[bot]]

Hello @malte-m-hansen :wave:

We really appreciate you taking the time to report this issue, please double check your issue to make sure you are clear and concise in your description. This will help us to help you as quickly as possible.

We'd like to ask you be patient and we will get back to you as soon as we can.

In the meantime, take a look at our FAQs which may answer your question.

Thanks again and we hope you enjoy the app! :smiley:

[malte-m-hansen]

Ok, so it appears that i have to restart the Cider app to make the EQ work.

1. Change EQ, nothing happens
2. Restart Cider
3. EQ Works
4. Click "Reset" in EQ, Audio basically disappears (sounds like shit)
5. Restart Cider
6. Sounds normal, since EQ is reset.
7. Change EQ Again, and it updates the sounds instantly like it should.

[cider-collective[bot]]

This issue is stale. If this issue is still occurring and you are on a supported version, please leave any comment (e.g. "bump") within the next 7 days and the issue will remain open. If you have any new or additional information that may help us resolve your issue, please include it with your comment.

[malte-m-hansen]

bump

Still issue when clicking the reset button.

Sound does not sound correct after clicking reset button. Changing the EQ again, then resetting seems to fix the sound.

[cider-collective[bot]]

This issue is stale. If this issue is still occurring and you are on a supported version, please leave any comment (e.g. "bump") within the next 7 days and the issue will remain open. If you have any new or additional information that may help us resolve your issue, please include it with your comment.

[cider-collective[bot]]

This issue is stale. If this issue is still occurring and you are on a supported version, please leave any comment (e.g. "bump") within the next 7 days and the issue will remain open. If you have any new or additional information that may help us resolve your issue, please include it with your comment.

[cider-collective[bot]]

This issue is stale. If this issue is still occurring and you are on a supported version, please leave any comment (e.g. "bump") within the next 7 days and the issue will remain open. If you have any new or additional information that may help us resolve your issue, please include it with your comment.

[maikirakiwi]

This has something to do with audiocontext not loading in properly so ALL audio lab switches die (including EQ) and do nothing. Restart fixes the problem but I cannot replicate this issue.