Apple login problems on Kubuntu 25.04

[Foxi352]

Preflight Checklist

• [x] I agree to follow the Code of Conduct that this project adheres to.
• [x] I have searched the issue tracker for a bug report that matches the one I want to file, without success.
• [x] I have confirmed that no support FAQ resolves my issue.
• [x] I have checked that the correct behavior occurs on Apple Music Web (if applicable).
• [x] I have verified that my issue is with a supported version and that it is with the desktop app (Support for other areas can be found in our Discord / on the appropriate repo).

How did you download Cider?

Taproom

App Information

{"clientInfo":{"client":"genten","env":"production","arch":"x64","platform":"linux","platformFriendly":"Linux","build":"desktop","clientVersion":"310","capi":"nysqmiag4j6gn8q7m079d3wv","subversion":"0"},"buildInfo":{"version":"3.1.5","commit":"53b47bd4a8d9e643b9d68fc840bd43f142dc1cca","branch":"main","buildDate":"1758927080767","changelogUrl":"3.1.0-release","codeName":"Gala"}}

Operating System

Linux

OS Version

Kubuntu 25.04

How would you describe your issue?

Backend (macOS/Linux)

Commit Hash

53b47bd4a8d9e643b9d68fc840bd43f142dc1cca

Describe the Bug

Latest version installed via deb repo on Kubuntu 25.04.

Sign in to Apple Music with Passkey not possible. No QR code shows, just a spinning wheel that eventually disappears without any error message. (cf Screenshot)

Sign in to Apple Music with Password shows an error (cf Screenshot), but when clicking OK it is kinda logged in because i see my libraries and recently played.

After being logged in (correctly ?) with password and i try to play an album there is no music output. The progress bar advances, but no sound.

Steps to Reproduce

• Install Kubuntu 25.04.
• Make sure sound working with USB speakers and Bluetooth Airpods.
• Buy Cider through Taproom
• Add APT repo and install Cider via apt install cider

Anything else?

lsb-release -a:
Distributor ID: Ubuntu
Description:    Ubuntu 25.04
Release:        25.04
Codename:       plucky

cider.sources:
Types: deb
URIs: https://repo.cider.sh/apt/
Suites: stable
Components: main
Signed-By: /usr/share/keyrings/cider-archive-keyring.gpg

Login with passkey. Spinning wheel eventually disappears but window simply stays like this:

After login in with password, but after clicking OK i see my libraries:

[cider-collective[bot]]

Hello @Foxi352 👋

We really appreciate you taking the time to report this issue! Please double-check your report to ensure your description is clear and concise—this will help us assist you as quickly as possible.

We kindly ask for your patience, and we'll get back to you as soon as we can.

In the meantime, feel free to check out our FAQs, which may have the answer to your question.

Thanks again, and we hope you enjoy the app! 😃

[jaspermayone]

I am also having passkey issues

[cider-collective[bot]]

Hello again!

We've noticed that you haven't replied in a while. Unfortunately, our team isn't always able to address issues as quickly as we'd like. To help us assist you more efficiently, please provide the following information:

1. Ensure your client is as up-to-date as possible. You can do this by using the experimental release on Taproom (if available) and the PTB release through the in-app updater.
2. Let us know if the issue is still present. If it is, please provide the version you're using and mention any changes you've noticed since reporting the issue.

This information will help us identify whether the issue has already been resolved.

Please try to update us within the next 20 days; otherwise, we will close this issue.

Thanks for your help! :smiley:

[Foxi352]

Upgraded to 3.1.6 PTB200, no changes. Still can't login to Apple Music correctly.

[cider-collective[bot]]

Hello again!

We've noticed that you haven't replied in a while. Unfortunately, our team isn't always able to address issues as quickly as we'd like. To help us assist you more efficiently, please provide the following information:

1. Ensure your client is as up-to-date as possible. You can do this by using the experimental release on Taproom (if available) and the PTB release through the in-app updater.
2. Let us know if the issue is still present. If it is, please provide the version you're using and mention any changes you've noticed since reporting the issue.

This information will help us identify whether the issue has already been resolved.

Please try to update us within the next 20 days; otherwise, we will close this issue.

Thanks for your help! :smiley:

[Foxi352]

Passkey login still not possible. Password login still shows error, but seems to login. Sound has started working since yesterday.

Waiting for Kubuntu 25.10 to be available as do-release-upgrade to see if login issues still persists.

[cider-collective[bot]]

Hello again!

We've noticed that you haven't replied in a while. Unfortunately, our team isn't always able to address issues as quickly as we'd like. To help us assist you more efficiently, please provide the following information:

1. Ensure your client is as up-to-date as possible. You can do this by using the experimental release on Taproom (if available) and the PTB release through the in-app updater.
2. Let us know if the issue is still present. If it is, please provide the version you're using and mention any changes you've noticed since reporting the issue.

This information will help us identify whether the issue has already been resolved.

Please try to update us within the next 20 days; otherwise, we will close this issue.

Thanks for your help! :smiley:

[Foxi352]

Still the same problem after upgrade to kubuntu 25.10. QR Code for passkey never shows, password login displays error. But eventually you are logged in, even after error.

[cider-collective[bot]]

Hello again!

We've noticed that you haven't replied in a while. Unfortunately, our team isn't always able to address issues as quickly as we'd like. To help us assist you more efficiently, please provide the following information:

1. Ensure your client is as up-to-date as possible. You can do this by using the experimental release on Taproom (if available) and the PTB release through the in-app updater.
2. Let us know if the issue is still present. If it is, please provide the version you're using and mention any changes you've noticed since reporting the issue.

This information will help us identify whether the issue has already been resolved.

Please try to update us within the next 20 days; otherwise, we will close this issue.

Thanks for your help! :smiley:

[Foxi352]

Nothing changed