Playlists don't load (app needs to be restarted)

[Admonstrator]

Preflight Checklist

• [x] I agree to follow the Code of Conduct that this project adheres to.
• [x] I have searched the issue tracker for a bug report that matches the one I want to file, without success.
• [x] I have confirmed that no support FAQ resolves my issue.
• [x] I have checked that the correct behavior occurs on Apple Music Web (if applicable).
• [x] I have verified that my issue is with a supported version and that it is with the desktop app (Support for other areas can be found in our Discord / on the appropriate repo).

How did you download Cider?

Taproom

App Information

{"clientInfo":{"client":"dotnet","env":"production","arch":"AMD64","platform":"win32","platformFriendly":"Windows","build":"desktop","clientVersion":"300","capi":"cad5fa7a-05c1-48c4-ab8c-c692c87c15ef","subversion":"0"},"buildInfo":{"version":"3.0.5","commit":"04b65ce79e13ac26aa27e3298343d0935539a398","branch":"main","buildDate":"1751622708604","changelogUrl":"3.0.0-release"}}

Operating System

Windows

OS Version

Windows 11 24H2

How would you describe your issue?

Frontend

Commit Hash

04b65ce79e13ac26aa27e3298343d0935539a398

Describe the Bug

Sometimes (not sure yet when it happens) the Apple Music integration seems to break, so the UI does not load any new playlists while switching playlists. It just shows the “loading” indicator, but nothing happens. Only personal sidebar playlists seem to be affected — the usual Apple Music ones are working fine. Even the "Show all playlists" tab is still working. Just direct playlists via the sidebar don't load anymore.

Playback is working fine. Happens on Windows 11 and macOS, so maybe an issue with Apple Music (DE) in general? Forcing a refresh won't fix, just restarting the app does.

Steps to Reproduce

1. Listen to music.
2. Switch playlists to a personal one.

Difficult to reproduce but happens from time to time.

Anything else?

No response

[cider-collective[bot]]

Hello @Admonstrator 👋

We really appreciate you taking the time to report this issue! Please double-check your report to ensure your description is clear and concise—this will help us assist you as quickly as possible.

We kindly ask for your patience, and we'll get back to you as soon as we can.

In the meantime, feel free to check out our FAQs, which may have the answer to your question.

Thanks again, and we hope you enjoy the app! 😃

[cider-collective[bot]]

Hello again!

We've noticed that you haven't replied in a while. Unfortunately, our team isn't always able to address issues as quickly as we'd like. To help us assist you more efficiently, please provide the following information:

1. Ensure your client is as up-to-date as possible. You can do this by using the experimental release on Taproom (if available) and the PTB release through the in-app updater.
2. Let us know if the issue is still present. If it is, please provide the version you're using and mention any changes you've noticed since reporting the issue.

This information will help us identify whether the issue has already been resolved.

Please try to update us within the next 20 days; otherwise, we will close this issue.

Thanks for your help! :smiley:

[Admonstrator]

Issue is still present on version v3.0.7

[helloimbernardo]

Issue also present on Linux

https://github.com/user-attachments/assets/416b10bc-9234-47dd-8e51-66d1043dc72f

Info

• Fedora Linux 42 (Workstation Edition)
• Installed via rpm on taproom
• Commit hash: 756b5c8ebddc95f147d7ec9bbd6104f0ae34b45b

{"clientInfo":{"client":"genten","env":"production","arch":"x64","platform":"linux","platformFriendly":"Linux","build":"desktop","clientVersion":"300","capi":"web7ztnxe97ilvz0m5fjxtiw","subversion":"0"},"buildInfo":{"version":"3.0.7","commit":"756b5c8ebddc95f147d7ec9bbd6104f0ae34b45b","branch":"main","buildDate":"1753828741940","changelogUrl":"3.0.0-release"}}

[felipeoliboni]

Issue also present on Linux loading.mp4

Info

* Fedora Linux 42 (Workstation Edition)

* Installed via rpm on taproom

* Commit hash: 756b5c8ebddc95f147d7ec9bbd6104f0ae34b45b

{"clientInfo":{"client":"genten","env":"production","arch":"x64","platform":"linux","platformFriendly":"Linux","build":"desktop","clientVersion":"300","capi":"web7ztnxe97ilvz0m5fjxtiw","subversion":"0"},"buildInfo":{"version":"3.0.7","commit":"756b5c8ebddc95f147d7ec9bbd6104f0ae34b45b","branch":"main","buildDate":"1753828741940","changelogUrl":"3.0.0-release"}}

same here on linux

[cider-collective[bot]]

Hello again!

We've noticed that you haven't replied in a while. Unfortunately, our team isn't always able to address issues as quickly as we'd like. To help us assist you more efficiently, please provide the following information:

1. Ensure your client is as up-to-date as possible. You can do this by using the experimental release on Taproom (if available) and the PTB release through the in-app updater.
2. Let us know if the issue is still present. If it is, please provide the version you're using and mention any changes you've noticed since reporting the issue.

This information will help us identify whether the issue has already been resolved.

Please try to update us within the next 20 days; otherwise, we will close this issue.

Thanks for your help! :smiley:

[helloimbernardo]

The issue is still present on 3.0.9 Stable

{"clientInfo":{"client":"genten","env":"production","arch":"x64","platform":"linux","platformFriendly":"Linux","build":"desktop","clientVersion":"300","capi":"pkvu8wkjjut02ipoz45mpwg7","subversion":"0"},"buildInfo":{"version":"3.0.9","commit":"393c7a6c6d5c4d5cf38c0e9861bff23327411a16","branch":"main","buildDate":"1755391623231","changelogUrl":"3.0.0-release"}}

as well as PTB 188 (3.0.6)

{"clientInfo":{"client":"genten","env":"production","arch":"x64","platform":"linux","platformFriendly":"Linux","build":"desktop","clientVersion":"300","capi":"e8g968ivlkb0n379lulcatf4","subversion":"0"},"buildInfo":{"version":"3.0.6-ptb188","commit":"4e02e89c1ce3933e71039e6516234ef1fbe7d7a1","branch":"main","buildDate":"1753426350240","changelogUrl":"3.0.0-release"}}

[cider-collective[bot]]

Hello again!

We've noticed that you haven't replied in a while. Unfortunately, our team isn't always able to address issues as quickly as we'd like. To help us assist you more efficiently, please provide the following information:

1. Ensure your client is as up-to-date as possible. You can do this by using the experimental release on Taproom (if available) and the PTB release through the in-app updater.
2. Let us know if the issue is still present. If it is, please provide the version you're using and mention any changes you've noticed since reporting the issue.

This information will help us identify whether the issue has already been resolved.

Please try to update us within the next 20 days; otherwise, we will close this issue.

Thanks for your help! :smiley:

[helloimbernardo]

Issue persists on 3.1.2 Stable

{"clientInfo":{"client":"genten","env":"production","arch":"x64","platform":"linux","platformFriendly":"Linux","build":"desktop","clientVersion":"310","capi":"lza5lp4og5vz512761znriu1","subversion":"0"},"buildInfo":{"version":"3.1.2","commit":"67a3edd2e70facab512c810eb4267231becc4b7d","branch":"main","buildDate":"1756509964674","changelogUrl":"3.1.0-release","codeName":"Gala"}}

[Admonstrator]

Just a comment to unstale the issue ....

[cider-collective[bot]]

Hello again!

We've noticed that you haven't replied in a while. Unfortunately, our team isn't always able to address issues as quickly as we'd like. To help us assist you more efficiently, please provide the following information:

1. Ensure your client is as up-to-date as possible. You can do this by using the experimental release on Taproom (if available) and the PTB release through the in-app updater.
2. Let us know if the issue is still present. If it is, please provide the version you're using and mention any changes you've noticed since reporting the issue.

This information will help us identify whether the issue has already been resolved.

Please try to update us within the next 20 days; otherwise, we will close this issue.

Thanks for your help! :smiley:

[helloimbernardo]

Issue persists on 3.1.3 (PTB 196)

{"clientInfo":{"client":"genten","env":"production","arch":"x64","platform":"linux","platformFriendly":"Linux","build":"desktop","clientVersion":"310","capi":"lnkihut05ttsus2ttiv2s6f7","subversion":"0"},"buildInfo":{"version":"3.1.3-ptb196","commit":"e0b286624474ae43fc5ae6c18f1086a82824c875","branch":"main","buildDate":"1757555540986","changelogUrl":"3.1.0-release","codeName":"Gala"}}

[shauryasagar]

Seems to be fixed for me on 3.1.3 (Stable)

"buildInfo":{"version":"3.1.3","commit":"e0b286624474ae43fc5ae6c18f1086a82824c875","branch":"main","buildDate":"1758668703688","changelogUrl":"3.1.0-release","codeName":"Gala"}` `"clientInfo":{"client":"genten","env":"production","arch":"x64","platform":"linux","platformFriendly":"Linux","build":"desktop","clientVersion":"310","capi":"ukocumomxj19v170frb2p498","subversion":"0"}}

[helloimbernardo]

Sadly still present for me on 3.1.3 (Stable) (to the point where even the credits page doesn't load without restarting and I had to grab the build info from the bug report button) {"clientInfo":{"client":"genten","env":"production","arch":"x64","platform":"linux","platformFriendly":"Linux","build":"desktop","clientVersion":"310","capi":"himdlpkyo3yjdyijtl42k6zj","subversion":"0"},"buildInfo":{"version":"3.1.3","commit":"e0b286624474ae43fc5ae6c18f1086a82824c875","branch":"main","buildDate":"1758668703688","changelogUrl":"3.1.0-release","codeName":"Gala"}}

as well as 3.1.4 (PTB 198) {"buildInfo":{"version":"3.1.4-ptb198","commit":"3be6ec661ceb97d1dd4a576e634a82062c8ccc6b","branch":"main","buildDate":"1758671507927","changelogUrl":"3.1.0-release","codeName":"Gala"},"clientInfo":{"client":"genten","env":"production","arch":"x64","platform":"linux","platformFriendly":"Linux","build":"desktop","clientVersion":"310","capi":"wk9bpgda7zkhb0zkwvdy5ko6","subversion":"0"}}

I should add that it doesn't manifest as soon as I open the app but rather after using for a while

[cider-collective[bot]]

Hello again!

We've noticed that you haven't replied in a while. Unfortunately, our team isn't always able to address issues as quickly as we'd like. To help us assist you more efficiently, please provide the following information:

1. Ensure your client is as up-to-date as possible. You can do this by using the experimental release on Taproom (if available) and the PTB release through the in-app updater.
2. Let us know if the issue is still present. If it is, please provide the version you're using and mention any changes you've noticed since reporting the issue.

This information will help us identify whether the issue has already been resolved.

Please try to update us within the next 20 days; otherwise, we will close this issue.

Thanks for your help! :smiley:

[helloimbernardo]

Still happening on 3.1.5 (Stable): {"buildInfo":{"version":"3.1.5","commit":"53b47bd4a8d9e643b9d68fc840bd43f142dc1cca","branch":"main","buildDate":"1758927080767","changelogUrl":"3.1.0-release","codeName":"Gala"},"clientInfo":{"client":"genten","env":"production","arch":"x64","platform":"linux","platformFriendly":"Linux","build":"desktop","clientVersion":"310","capi":"jb003hq57841p9x3obvde97x","subversion":"0"}} And on 3.1.6 (PTB 200): {"buildInfo":{"version":"3.1.6-ptb200","commit":"0814dfd338c48be7f39314d9ca1de33bdcb2c6a0","branch":"main","buildDate":"1759279378433","changelogUrl":"3.1.0-release","codeName":"Gala"},"clientInfo":{"client":"genten","env":"production","arch":"x64","platform":"linux","platformFriendly":"Linux","build":"desktop","clientVersion":"310","capi":"xtdw3a8i8fgmjmv4rbk5b72y","subversion":"0"}}

[cider-collective[bot]]

Hello again!

We've noticed that you haven't replied in a while. Unfortunately, our team isn't always able to address issues as quickly as we'd like. To help us assist you more efficiently, please provide the following information:

1. Ensure your client is as up-to-date as possible. You can do this by using the experimental release on Taproom (if available) and the PTB release through the in-app updater.
2. Let us know if the issue is still present. If it is, please provide the version you're using and mention any changes you've noticed since reporting the issue.

This information will help us identify whether the issue has already been resolved.

Please try to update us within the next 20 days; otherwise, we will close this issue.

Thanks for your help! :smiley:

[felipeoliboni]

still the issue, not only on playlists, but with any page within the app

[Admonstrator]

I doubt someone cares about it 😢

[helloimbernardo]

I'm hoping the upcoming version 4 fixes this problem, but the lack of even acknowledgement from the development team doesn't make me very optimistic

[diffty]

Hey! I'm also having this issue, since a while. It's been happening inconsistently on both Windows and Linux, only on Linux and not Windows at first and for a long long time, and since a few months, it is the exact opposite. And the issue does not happen on all of my Windows installations.

It has been super frustrating since there is no errors, even in the developer console.

Wild guess I have since a while : maybe it has to do with some weird metadata from some mp3 synced from my Macbook Music iCloud library? Because I have a shitton of audio files with weird id3 tags.

[helloimbernardo]

Could be that, I also have a bunch of music with some potentially weird tags, however I imported those through the Apple Music app on Windows. I'll try to spend some time debugging this tomorrow, because I'm yet to look into this thoroughly. I do find it a bit odd that the imported library would be the reason, as I'd assume Apple sanitizes those, but I can't say for sure as I only started using AM recently.

[Admonstrator]

I never imported music into my library, so I guess it's not the main issue.

[helloimbernardo]

My DevTools console looks like this, as Cider stops being able to load playlists and albums. I don't think the Uncaught (in promise) No token found in localStorage error is the issue, as it seems to be posted every time the currently playing song changes. (attached video shows that error being thrown even as albums are loading)

https://github.com/user-attachments/assets/e1c14f5b-24b1-46f7-8a39-e41eab578bf6

[cider-collective[bot]]

Hello again!

We've noticed that you haven't replied in a while. Unfortunately, our team isn't always able to address issues as quickly as we'd like. To help us assist you more efficiently, please provide the following information:

1. Ensure your client is as up-to-date as possible. You can do this by using the experimental release on Taproom (if available) and the PTB release through the in-app updater.
2. Let us know if the issue is still present. If it is, please provide the version you're using and mention any changes you've noticed since reporting the issue.

This information will help us identify whether the issue has already been resolved.

Please try to update us within the next 20 days; otherwise, we will close this issue.

Thanks for your help! :smiley: