nyc-311-digest
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chriswhong
Username is available but is not accepted
I'm going through the login process and when I try to enter a username I get the message "yaas it's availalbe" and press submit and then it pops up again and asks me for the username again. I have been in this loop for a bit.
Step to reproduce: go through registration process and try to set up a username
Sorry you are experiencing this, and thanks for flagging it. When you created your account, did you sign up with username and password or do social signin? Also can you tell me what browser and OS you were using?
I signed up with a username and password and had Dashlane fill in the information and save the login info (it saved at the time but now I can't find it so maybe something weird happened there). I was using chrome and macOS Monterey 12.4
Can you try logging in from an incognito window?
If you still can’t make a username, try signing up again with a different email. There are no email notifications at the moment so don’t worry about using a dummy address, we can clean it up later.
On Thu, Jun 9, 2022 at 08:18 Anna Stypulkowski @.***> wrote:
I signed up with a username and password and had Dashlane fill in the information and save the login info (it saved at the time but now I can't find it so maybe something weird happened there). I was using chrome and macOS Monterey 12.4
— Reply to this email directly, view it on GitHub https://github.com/chriswhong/nyc-311-digest/issues/15#issuecomment-1151048931, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAN7WXBEWETVDJ5ATKRTARLVOHOIHANCNFSM5YJOPE2A . You are receiving this because you commented.Message ID: @.***>
I signed in with my first email and tried to set up a username in incognito and that didn't work. I tried with another email and password and it still didn't go through
I am noticing lots of sign ups where users never draw, so others are getting stuck on the username step. I need to add some logging and troubleshoot some more to find the issue
Sorry this isn’t working for you, I will follow up when I know more.
Is there an area of interest I can add for you in the meantime?
On Thu, Jun 9, 2022 at 09:12 Anna Stypulkowski @.***> wrote:
I signed in with my first email and tried to set up a username in incognito and that didn't work. I tried with another email and password and it still didn't go through [image: Screen Shot 2022-06-09 at 9 11 52 AM] https://user-images.githubusercontent.com/44368856/172855416-4fc38bd9-6791-4edd-b84d-aa5c2d772a0e.png
— Reply to this email directly, view it on GitHub https://github.com/chriswhong/nyc-311-digest/issues/15#issuecomment-1151102899, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAN7WXHHRCZW6MASKMISBDTVOHUVTANCNFSM5YJOPE2A . You are receiving this because you commented.Message ID: @.***>
