android-messages-desktop icon indicating copy to clipboard operation
android-messages-desktop copied to clipboard

Published 20 hours ago • verified publisher icon chrisknepper

Win Error 0xc0000005

Open e-t-l opened this issue 5 years ago • 6 comments

Sudden issue (in the past day or so) where Android Messages won't open, and instead throws a dialog box with Windows Application Error 0xc0000005 ("This application was unable to start correctly"). May have something to do with Windows 10 cumulative update KB4507453 or KB4506991, as the issue seems to have arisen sometime around my last software update. Confirmed that doing a fresh install of Android Messages doesn't help.

Running Windows 10 Home version 18632 (64-bit) on Asus Q302LA

e-t-l avatar Jul 15 '19 05:07 e-t-l

I just installed the application for the first time, and I have both Windows 10 updates mentioned. The app opened and is running fine for me (Version 2.0.0), so maybe you'll need to clear out temp files or cached data or something? Not sure what your uninstall process entailed but it looks like there's a number of files in

%APPDATA%/Android Messages

which could be deleted before trying a fresh install. Also entries in the windows registry at

Computer\HKEY_CLASSES_ROOT\android-messages-desktop Computer\HKEY_CURRENT_USER\Software\Classes\android-messages-desktop

Also running Windows 10 Home Version 1903 (OS Build 18362.239) 64-bit

jgleesti avatar Jul 15 '19 16:07 jgleesti

I used Iobit Uninstaller Pro, which does a good job at deleting residual files and registry entries. I did go through and confirm that folder and those two reg entries were deleted, then reinstalled from the most recent installer (v2.0.0). Same issue. Also confirmed it wasn't getting caught by my AV. Super weird.

e-t-l avatar Jul 16 '19 03:07 e-t-l

Pretty much all online guides for this windows error code suggest running SFC /scannow and DISM. I did both of those, SFC confirmed all corrupted files had been fixed, I rebooted for good measure, then tried to install v2.0.0.

No luck.

I did, however, find v1.0.1 in my recycle bin and tried installing that, and it works! Unfortunately, it also gave me a notification that a new version was available and it would update upon exit, so I might have to reinstall v1.0.1 every time I turn on my computer, which would be a pain.

@chrisknepper I have no idea why, but it seems v2.0.0 is resulting in Windows Application Error 0xc0000005 for some users. Any help would be greatly appreciated.

e-t-l avatar Jul 25 '19 07:07 e-t-l

Error persists in v3.0.0

e-t-l avatar Sep 09 '19 18:09 e-t-l

Same problem here on this machine. Tried @jgleesti's suggestions too; no success.

I think the problem is the app is using an older version of Electron that is incompatible with my GPU('s drivers?) FWIW I was having the same problem with Authy Desktop and a it was fixed by an app update. My other PCs that lack dGPUs don't have this problem.

jdrch avatar Oct 14 '20 15:10 jdrch

OK so this bug has been open for well over a year with no dev attention. To hell with this. Here's a working fork.

jdrch avatar Oct 20 '20 04:10 jdrch