chocoford
The model configuration used to open the store is incompatible with the one that was used to create the store.
Describe the bug Everytime I open the app I get the following error: The model configuration used to open the store is incompatible with the one that was used to create the store.
Which means that everytime I open the app, everything gets lost. I just lost the diagram I made this morning. :( I even have iCloud sync disabled.
To Reproduce Steps to reproduce the behavior:
- Open the app
- Close it
- Re-open it
Desktop (please complete the following information):
- OS: macOS
- Version(Build) 1.3.1 (38)
Additional context
- Installation source: App Store
- Are you logged into an iCloud account?: Yes
Screenshots
I'm really sorry to hear about the issue you're facing!
It's strange, as I've never encountered this error before. Is this your first time installing this app, or did you switch from a non-App Store version?
You can try deleting the Database file and then reopening the app (this will erase all your ExcalidrawZ data).
- Open Finder.
- Press
cmd+shift+G - paste this address to the field:
~/Library/Containers/com.chocoford.excalidraw/Data/Library/Application Support/ExcalidrawZ - and delete all the files in the folder (Or move to another place for backup).
