Folder Conditionals - Conversations still included

[jordan26]

Describe the bug

I've set up a folder with the following conditionals:

Inbox Name - Equal To - Sleepy Live Chat Inbox Name - Equal To - Trade Live Chat etc (mutliple inboxes) Status - Equal To - Open

I see all open/live conversations at the top, however all the 'resolved/closed' conversations are still there at the bottom too. As per the last conditional, these should be excluded.

Correct

Incorrect, this "closed/resolved" conversation should not be in this list.

To Reproduce

Create a folder view with these conditionals:

Inbox Name - Equal To - Sleepy Live Chat Inbox Name - Equal To - Trade Live Chat etc (mutliple inboxes, in my case it's all my live chat inboxes) Status - Equal To - Open

2. Update folder

Expected behavior

A list of open conversations only, from different inboxes. No conversations which are already closed.

Environment

Linux VM

Cloud Provider

Azure

Platform

Browser

Operating system

Ubuntu 20.04

Browser and version

Firefox 122.0

Docker (if applicable)

No response

Additional context

I am using the latest version of chatwoot 3.5.2

[linear[bot]]

PR-896 Folder Conditionals - Conversations still included

[jordan26]

@pranavrajs - Do you know if the fix, https://github.com/chatwoot/chatwoot/pull/8905, will resolve my issues too?

[jordan26]

@cyprusad @pranavrajs - I waited until I had a chance to upgrade to v3.6.0 which I have just done and yet the filters are still not working. I see many "closed" conversations despite the filters being "status = open".

Inbox Name - Equal To - Sleepy Live Chat Inbox Name - Equal To - Trade Live Chat etc (mutliple inboxes) Status - Equal To - Open

I'll provide a video if needed but please let me know how I can send this privately.

[cyprusad]

@jordan26 👋 it seems that my fix was solving for a slightly similar seeming but different problem and won't resolve the issue you're seeing; my fix was to prevent new conversations from showing up inside the folder view. This issue seems to be about the actual folder's conditional logic, which was not checked at all in my fix.

[jordan26]

@pranavrajs - is there any plan for this issue? The filters have rendered useless with this bug in place, I need to show only conversations which are Open and yet I am getting, Resolved, Pending, Open etc.