IMAP & SMTP Issues

[ddlidded]

Describe the bug

After successfully connecting the IMAP and SMTP servers to my email channel, it initially pulled some emails but failed to fetch any new ones. In addition, when I send an email through chatwoot, it says successfully sent but has yet to be delivered. I checked the logs, and here is the error that is occurring. Would anyone happen to have any idea on how I can fix this?

Is anyone else having this issue? It seems like the automatic cronjobs are working and not failing, yet it does not receive any new messages or send them even though it says the message was sent successfully.Does anyone

To Reproduce

1. Install using an auto-installer script.
2. Configure IMAP & SMTP
3. Does not sync emails and does not send out mail even though the message is successfully sent according to the popup on the web browser.

Expected behavior

No response

Environment

Linux VM

Cloud Provider

Other [please specify in the description]

Platform

Browser

Operating system

Ubuntu 22

Browser and version

v3.4.0

Docker (if applicable)

No response

Additional context

Host: Hetzner VPS Installed using automatic installation script as provided in the documentation.

[linear[bot]]

PR-823 IMAP & SMTP Issues

[ddlidded]

How do I get access to that forum? It says I need to contact the owner to be able to read what the bot posted.

[sojan-official]

@ddlidded the linear Bot is for the core team, and links are internal. We have pushed some fixes for imap fetching in 3.5.2 Could you verify if you are still facing issues ?

[ssoronid]

Im running same issues on a easypanel deploy, i can get IMAP but cant test why smtp is not delivering, even if the smtp is admited ok in the configuration of host etc.

[bogeyman86]

Same issue here. Can not receive or send emails. I am also on a Ubuntu system hostet at Hetzner VPS. I also see a forwarding email address but it ends with an @ and no domain at the end.

Running v3.5.2

[ssoronid]

I would like to know if it can be other thing than port 25 because mine is open.

Maybe we need a service that doesn't come with the easypanel docker or...

El jue, 15 de feb de 2024, 9:14 p. m., bogeyman86 @.***> escribió:

Same issue here. Can not receive or send emails. I am also on a Ubuntu system hostet at Hetzner VPS.

— Reply to this email directly, view it on GitHub https://github.com/chatwoot/chatwoot/issues/8626#issuecomment-1947542268, or unsubscribe https://github.com/notifications/unsubscribe-auth/AHXWTA5DQZZ7PZDEC7IJ5OTYT2QG3AVCNFSM6AAAAABBHH5WDWVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNBXGU2DEMRWHA . You are receiving this because you commented.Message ID: @.***>

[bogeyman86]

I am not using port 25 so it might be an other issue. But I can not send or receive mails.

[bogeyman86]

Seems to be an authentication issue because hetzner is using not plain as authentication method. Logs: "AUTHENTICATE mechanism not supported, mate"

[datzent83]

I am having the same issue. I have my SMTP setting setup correctly in the settings, but emails are not being sent out. I am not seeing any errors that indicate there is an issue.

[marcomarinho]

You can try using 465 port for sending emails. I've also had problems with other ports

[datzent83]

I tried that port also with no luck. Entering SMTP in the UI does not work. The only way I was able to get it working was to enter the SMTP settings in the env file.

[jcmatoskx]

I initialy also had some issues with SMTP While IMAP seemed to work I couldn't successfully send.

I found it had to do with my configuration of the email SMTP, some things aren't obvious as there isn't much of a clear documentation on how to set this up, I had to try quite a few different configuration untill I was able to send email successfuly and it was in the following way: Hopefully this will help some other people. I set in BOLD the important, not so obvious parts.

• Address - make sure to set the server adress here
• make sure to choose port as 465
• Login (the email itself, username)
• Password (the pass of the email)
• Domain - This is important, this is just the plain DOMAIN of your email, not the domain of the email server. so if eg: [email protected], here you place yourdomain.com I kept placing here the server address bc I wasn't sure what it was requesting and I never got requested to set up SMTP this way previously
• Encryption SSL/TLS
• Open SSL Verify Mode - peer
• Authentication - Login