Chatwoot-Telgram integration chatwoot is running on cloud plotform but after integrating telegram bot messages are not coming and going

[jayachandrab]

Chatwoot-Telgram integration chatwoot is running on cloud platform but after integrating telegram bot messages are not coming and going. Please do the needful

[sojan-official]

@jayachandrab, Could you provide a screencast of the behavior?

[jayachandrab]

Please find the attached screen shot

[jayachandrab]

as shown in the above screen shot there is not send message option or not receiving any messages sent to bot by other users.

[sojan-official]

@jayachandrab, you can verify whether your telegram bot is successfully connected to the chatwoot installation by calling the following URL

#replace your bot token with the actual token
https://api.telegram.org/bot{your_bot_token}/getWebhookInfo

If successfully connected, it will return your installation/webhooks/telegram. if it is not connected, try deleting the inbox and reconnecting again.

ref: https://www.chatwoot.com/docs/contributing-guide/telegram-channel-setup

[jayachandrab]

I got the below response {"ok":true,"result":{"url":"","has_custom_certificate":false,"pending_update_count":7}} when hit the below url. https://api.telegram.org/bot{your_bot_token}/getWebhookInfo

[jayachandrab]

after registering webhook url with blew link

https://api.telegram.org/bot5691078884:AAGFaarH8Ku8Ap85ruA2v2N7NpKHd0_odf0/setWebhook?url=https://blai.cloudgaming.my

i got below response for the below url

https://api.telegram.org/bot5691078884:AAGFaarH8Ku8Ap85ruA2v2N7NpKHd0_odf0/getWebhookInfo

{"ok":true,"result":{"url":"https://blai.cloudgaming.my","has_custom_certificate":false,"pending_update_count":9,"last_error_date":1663161009,"last_error_message":"SSL error {error:0A000086:SSL routines::certificate verify failed}","max_connections":40,"ip_address":"52.187.37.182"}}

[sojan-official]

@jayachandrab please refer : https://stackoverflow.com/questions/49308744/telegram-bot-ssl-error-ssl-error-error1416f086ssl-routinestls-process-serve

[jayachandrab]

currently I am getting below error now the ssl corticate error is not coming

{"ok":true,"result":{"url":"https://blai.cloudgaming.my/app/accounts/1/inbox/31","has_custom_certificate":false,"pending_update_count":4,"last_error_date":1663571034,"last_error_message":"Wrong response from the webhook: 404 Not Found","max_connections":40,"ip_address":"52.187.37.182"}}

[sojan-official]

@jayachandrab you don't need to manually set the url. if the you fixed the SSL error. just delete the inbox and recreate a new one. Chatwoot will automatically register the appropriate webhook with telegram

[jayachandrab]

if I add a new one again same issue, no messages are coming to inbox and goin from inbox. Without manually setting when I hit the below url

https://api.telegram.org/bot5691078884:AAGFaarH8Ku8Ap85ruA2v2N7NpKHd0_odf0/getWebhookInfo

got below response.

{"ok":true,"result":{"url":"","has_custom_certificate":false,"pending_update_count":8}}

[pranavrajs]

Closing this here as the problem is not related to Chatwoot but an issue with SSL Setup.

[github-actions[bot]]

This issue has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue for related bugs.