chatwoot Create/link Linear issue button not showing up

Describe the bug

After setting up the Linear integration on our self-hosted instance and successfully configuring it in Chatwoot on our account, we still cannot see the option of create or link an issue to a Chatwoot conversation even after multiple restarts.

One thing to mention, when configuring submitting the Linear Client ID and Secret, we get redirected to the /super_admin/settings page with the same error as described in #11671 but both seems to be correctly saved and we are able to continue with the rest of the configuration.

This happens on a fresh install of the Community edition on a Docker deploy on Railway using their template

As far as I am aware, the only change from the official Docker image is the start script which runs the Rails scripts to prepare/migrate the DB before launch.

Railway's Docker image is based on the latest Community edition image, version 4.2.0

To Reproduce

Deploy a new instance through Railway, keeping default settings.
Complete the initial setup
Complete the Linear integration setup as instructed
Restart or redeploy the app on Railway
Configure the integration on the account
Linear button is missing

Expected behavior

The Linear button should be visible on the top bar on a conversation screen

Environment

Docker

Cloud Provider

Other [please specify in the description]

Platform

Browser

Operating system

Arch Linux

Browser and version

Google Chrome 137.0.7151.68

Docker (if applicable)

No response

Additional context

No response

Jun 04 '25 16:06 alex73630

CW-4449 Create/link Linear issue button not showing up

Jun 04 '25 16:06 linear[bot]

Hi there,

This issue is still present in 4.3.0 deployed with caprover. Any workaround to make the button available ?

Jul 03 '25 21:07 matthieumasse

Same issue here in v4.2.0

Jul 17 '25 18:07 heberuriegas

@alex73630 @heberuriegas did you finish connecting linear workspace to your account from the integrations page ?

cc: @muhsin-k

Jul 17 '25 20:07 sojan-official

@alex73630 @heberuriegas @matthieumasse We have moved the Linear issue linking/creation section to the conversation side panel starting from version 4.3.