Charles Brandt

Currently, whether the tab count badge is shown or not is determined on extension load. Changing the showBadge setting while the extension is loaded does not result in a change...

Allow changing category after an issue is closed

1

Currently, if an issue is closed, it is not possible to change the category without first re-opening the issue. Re-opening could cause associated people to receive email updates about an...

Ability to merge multiple tickets regardless of location

2

Sometimes there are multiple tickets at different locations that are all related. An example would be snow removal requests for a single property owner. We could create a new action...

Include responses by email with the ticket

1

Now that the system generates email notifications for most actions on a ticket, there is often a link in the message body and/or case number that is included in the...

Action descriptions should account for null (anonymous) people

2

Currently the "Reported By" field below the description does not follow the same permission settings as the History messages. Names are shown to users who are not logged in.

Sometimes categories are too vague, or it would be nice to track issues that are based on a current event that don't warrant their own category. a way to track...

Way to export statistics from the Reports section

1

It would be helpful to have a .csv export of the data shown in the Reports section for tracking changes to closed tickets.

On the reports page for uReport, there are currently 3 pie charts. Right now the colors used in one chart do not correspond to the colors used in the other...