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Plugin fails to function after PC wakes from sleep

Open zehkaiser opened this issue 1 year ago • 19 comments

After waking my PC from sleep, sometimes all plugin buttons will have a generic Home Assistant logo. The buttons do not function. Restarting the Stream Deck software is the only fix.

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zehkaiser avatar Jul 30 '24 15:07 zehkaiser

Same issue here...

OlecramIppila avatar Jul 30 '24 23:07 OlecramIppila

Same here. My volume knobs don't work either so I'm wondering if this is either due to the streamdeck update or a Windows update

ZachMayry avatar Aug 13 '24 02:08 ZachMayry

Happened to me today. I thought it was maybe a problem with the latest HA OS Update

MyUncleSam avatar Aug 14 '24 19:08 MyUncleSam

Same here

ajitmonteiro avatar Aug 16 '24 20:08 ajitmonteiro

https://github.com/cgiesche/streamdeck-homeassistant/issues/247

Ascathon avatar Aug 17 '24 08:08 Ascathon

Having the same issue. Getting a little tiresome having to restart the Stream Deck software every time I wake up my PC... 🫤

qJake avatar Aug 19 '24 17:08 qJake

Hmm, i will try to figure out, what causes this (new?) issue...

cgiesche avatar Aug 19 '24 18:08 cgiesche

Can someone of you please check, if clicking "Save and reconnect" does fix this issue (instead of restarting the stream-deck app)? grafik

cgiesche avatar Aug 19 '24 18:08 cgiesche

For me each button was without any information. I added the home assistant wss://... url and pressed "Save and reconnect" but this did nothing. If I switched to another tile and back, everything was gone again - like "Save and reconnect" was no longer working. I also restarted Stream Assistant without any changes. After PC reboot everything is working fine again (so cannot reproduce on my machine)

MyUncleSam avatar Aug 19 '24 19:08 MyUncleSam

I'm sorry to ask but how do I get to those global settings? Also, appreciate you taking a look but it seems caused by Elgato. Reading on Reddit several plugins might have that issue. Guess Elgato doesn't care about that.

Ascathon avatar Aug 20 '24 07:08 Ascathon

I'm sorry to ask but how do I get to those global settings?

Oops, I took a screenshot of an development version. The settings look slightly different (without "display configuration") at the currently live version.

Also, appreciate you taking a look but it seems caused by Elgato

The "standby issue" is not new. Many users reported it over the time, but unfortunatelly I am not able to reproduce it on my machine. I have updated Home Assistant and the Elgato Stream Deck software and made my computer sleep and wake up many times, but the plugin always recovers sucessfully.

cgiesche avatar Aug 20 '24 08:08 cgiesche

No changed on "Reconnect" or "Save configuration".

Windows 10 here.

Ascathon avatar Aug 20 '24 08:08 Ascathon

Same. Have tried "Save and reconnect" and it does not fix it.

qJake avatar Aug 20 '24 22:08 qJake

Updating the addon to the latest version made it work without restarting the software. Definitely not the same as suggest above but wanted to mention that I noticed this.

Ascathon avatar Sep 09 '24 19:09 Ascathon

I don't have much issues with this anymore. Maybe what kinda remains sometimes (though other cause/effect?) is icons not changing from the hass logo to the actual icon. Functionality works, just visually not updated.

Ascathon avatar Dec 17 '24 08:12 Ascathon

I don't have much issues with this anymore.

That’s great to hear! I never personally experienced this issue, but a lot of code has been updated in the meantime, which might have resolved the problem.

Maybe what kinda remains sometimes (though other cause/effect?) is icons not changing from the hass logo to the actual icon. Functionality works, just visually not updated.

This behavior might be a side effect of a change I made to reduce duplicate or unnecessary calls to Home Assistant. I occasionally experience this when I quickly switch pages back and forth on the Stream Deck. In such cases, the Home Assistant logos may not update immediately; instead, they will display the correct icons and values only after their states have changed in Home Assistant.

Interestingly, you can also resolve this issue by simply switching pages on the Stream Deck again. :)

cgiesche avatar Dec 17 '24 09:12 cgiesche

Still having this issue. Save and reconnect immediately makes everything work. But I now have to do that every time the computer wakes from sleep. Windows 11, latest plugin version from Elgato store.

ripfliss avatar Sep 19 '25 17:09 ripfliss

Happens to me as well, the buttons function as intended but they don't have icons after sleep

nealhead avatar Nov 23 '25 21:11 nealhead

For anyone reading this thread with a Stream Deck that you configured over a year ago and then never really changed or modified with this problem... I found out that at some point, Elgato changed the way the addons were downloaded/installed. I signed in to their "store" and redownloaded all my plugins (including this one), and not only did I get a lot of new features but this bug went away.

qJake avatar Nov 24 '25 05:11 qJake