Broker Error Log: feeder: error occured while processing client

[itsul]

Hi,

one of our customer has sometimes problems with a outside poller connection. Sometimes the status icon from the display counter is in a red/error state. While the problem was present the vpn was working fine and a test telnet connection to bbdo port 5669 was successfully. Only the broker itself was disconnected. We investigated much time in troubleshooting and increased the log. The monitoring system is the only system with problems, other applications are working well via VPN include important applications like SAP ( user will report immediately if an error occured).

Display Poller Broker Logsettings:

Centreon Versions: centreon-broker-cbmod-3.0.8-1.el6.x86_64 centreon-broker-storage-3.0.8-1.el6.x86_64 centreon-syslog-frontend-1.5.4-1.el6.noarch centreon-engine-1.7.2-3.el6.x86_64 centreon-connector-1.1.2-1.el6.x86_64 centreon-common-2.8.12-7.el6.noarch centreon-bam-server-3.5.5-1.el6.noarch centreon-bi-server-3.1.5-1.el6.noarch centreon-broker-3.0.8-1.el6.x86_64 centreon-connector-ssh-1.1.2-1.el6.x86_64 centreon-perl-libs-2.8.12-7.el6.noarch centreon-poller-centreon-engine-2.8.12-7.el6.noarch centreon-pp-manager-2.2.0-4.el6.noarch centreon-2.8.12-7.el6.noarch centreon-engine-daemon-1.7.2-3.el6.x86_64 centreon-connector-perl-1.1.2-1.el6.x86_64 centreon-release-3.4-4.el6.noarch centreon-base-config-centreon-engine-2.8.12-7.el6.noarch centreon-syslog-server-1.2.5-6.el6.noarch centreon-engine-extcommands-1.7.2-3.el6.x86_64 centreon-broker-cbd-3.0.8-1.el6.x86_64 centreon-clib-1.4.2-1.el6.x86_64 centreon-broker-core-3.0.8-1.el6.x86_64 centreon-trap-2.8.12-7.el6.noarch centreon-web-2.8.12-7.el6.noarch centreon-license-manager-1.0.1-3.el6.noarch

OS: CentOS 6.9

Additional environment details :Hardware maschine with a central and a display poller. Display poller is located in the US and connected via MPLS from Telekom.

Broker log from display poller with a human readable dateformat: [Thu Sep 28 06:23:09 2017] error: feeder: error occured while processing client 'central-broker-master-input-13866': TCP peer '1.2.3.4:37084' is disconnected [Thu Sep 28 06:28:09 2017] error: feeder: error occured while processing client 'central-broker-master-input-13867': TCP peer '1.2.3.4:38130' is disconnected [Thu Sep 28 06:33:09 2017] error: feeder: error occured while processing client 'central-broker-master-input-13868': TCP peer '1.2.3.4:39174' is disconnected [Thu Sep 28 06:38:09 2017] error: feeder: error occured while processing client 'central-broker-master-input-13869': TCP peer '1.2.3.4:40220' is disconnected [Thu Sep 28 06:43:09 2017] error: feeder: error occured while processing client 'central-broker-master-input-13870': TCP peer '1.2.3.4:41272' is disconnected [Thu Sep 28 06:48:09 2017] error: feeder: error occured while processing client 'central-broker-master-input-13871': TCP peer '1.2.3.4:42326' is disconnected [Thu Sep 28 06:53:09 2017] error: feeder: error occured while processing client 'central-broker-master-input-13872': TCP peer '1.2.3.4:43376' is disconnected [Thu Sep 28 06:58:09 2017] error: feeder: error occured while processing client 'central-broker-master-input-13873': TCP peer '1.2.3.4:44426' is disconnected [Thu Sep 28 07:03:09 2017] error: feeder: error occured while processing client 'central-broker-master-input-13874': TCP peer '1.2.3.4:45478' is disconnected [Thu Sep 28 07:08:10 2017] error: feeder: error occured while processing client 'central-broker-master-input-13875': TCP peer '1.2.3.4:46524' is disconnected [Thu Sep 28 07:13:09 2017] error: feeder: error occured while processing client 'central-broker-master-input-13876': TCP peer '1.2.3.4:47568' is disconnected [Thu Sep 28 07:18:09 2017] error: feeder: error occured while processing client 'central-broker-master-input-13877': TCP peer '1.2.3.4:48616' is disconnected [Thu Sep 28 07:23:09 2017] error: feeder: error occured while processing client 'central-broker-master-input-13878': TCP peer '1.2.3.4:49668' is disconnected [Thu Sep 28 07:28:09 2017] error: feeder: error occured while processing client 'central-broker-master-input-13879': TCP peer '1.2.3.4:50714' is disconnected [Thu Sep 28 07:33:09 2017] error: feeder: error occured while processing client 'central-broker-master-input-13880': TCP peer '1.2.3.4:51766' is disconnected [Thu Sep 28 07:38:09 2017] error: feeder: error occured while processing client 'central-broker-master-input-13881': TCP peer '1.2.3.4:52812' is disconnected [Thu Sep 28 07:43:09 2017] error: feeder: error occured while processing client 'central-broker-master-input-13882': TCP peer '1.2.3.4:53864' is disconnected [Thu Sep 28 07:48:09 2017] error: feeder: error occured while processing client 'central-broker-master-input-13883': TCP peer '1.2.3.4:54916' is disconnected [Thu Sep 28 07:53:09 2017] error: feeder: error occured while processing client 'central-broker-master-input-13884': TCP peer '1.2.3.4:55966' is disconnected

The log reports every few minutes problems with the connection but the status of the display counter is ok. The problem is rare and sporadic, log is constant.

Regards