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Remote "" is unknown or unreachable in windows

Open hengaini2055 opened this issue 2 years ago • 8 comments

Describe the bug multipass launch get errors as follows:

[2022-05-04T20:04:02.964] [error] [workflow provider] Error fetching Blueprints: failed to download from 'https://codeload.github.com/canonical/multipass-workflows/zip/refs/heads/main': Error opening https://codeload.github.com/canonical/multipass-workflows/zip/refs/heads/main
launch failed: Remote "" is unknown or unreachable.

To Reproduce I install multipass 1.9.0, and then multipass launch

Expected behavior Why I cannot launch a instance? I can open url. Last three or four month ago, I use multipass(1.7.0), it's ok. My os is the same as before. Logs

Additional info

  • OS: [Windows 10 1904
  • Multipass: 1.9.0+win
  • multipass info --all no output --VPN app is letsVPN, 3.2.5; this tool has no port to set?

Additional context no

hengaini2055 avatar May 04 '22 12:05 hengaini2055

Hi @hengaini2055! It seems Multipass cannot access the network, the VPN being the most probable cause. Can you please try to connect without using the VPN?

luis4a0 avatar May 04 '22 12:05 luis4a0

You may also want to take a look to this.

luis4a0 avatar May 04 '22 12:05 luis4a0

I look at https://multipass.run/docs/troubleshooting-networking-on-windows, the problem is still. I connect without using the VPN, the issue is the same. @luis4a0

hengaini2055 avatar May 04 '22 13:05 hengaini2055

Same happens for me under Ubuntu 22.04:

[2022-05-26T08:27:04.849] [error] [workflow provider] Error fetching Blueprints: failed to download from 'https://codeload.github.com/canonical/multipass-workflows/zip/refs/heads/main': Error opening https://codeload.github.com/canonical/multipass-workflows/zip/refs/heads/main
launch failed: Remote "" is unknown or unreachable.

Multipass 1.9.2 from the stable-channel does produce this error, Multipass 1.8.0 from the candidate-channel still works. Multipass 1.10 from the edge-channel also works.

glasen avatar May 26 '22 06:05 glasen

Hey @glasen,

Could you please output more of your logs?

Thanks!

townsend2010 avatar May 26 '22 19:05 townsend2010

Here is my log-file:

log.txt

I've installed "snapcraft" and "multipass" after rebooting the system. One strange thing also happens frequently:

When i use "multipass" my network-connection gets broken. Multipass seems to break the DNS-configuration. Disconnecting and reconnecting my WIFI always helps.

Edit:

I've found the cause of my problem:

I've activated a LAN-connection in Netplan and it seems that multipass always tries this connection even if the cable is disconnected and another connection is available.

glasen avatar May 27 '22 13:05 glasen

Hey @glasen,

So there is an issue in QtNetwork that was fixed and seems to have regressed somewhat recently when switching networks: https://bugreports.qt.io/browse/QTBUG-55180

townsend2010 avatar May 27 '22 15:05 townsend2010

I have met the same problem. On my macbook access is normal. On windows, it will report this error, they are connected to the same network, mutipass version is 1.9.1

cheng1101101 avatar Jun 05 '22 16:06 cheng1101101

Having same issue on Ubuntu 22.04. By running sudo journalctl --unit 'snap.multipass*'

Looking at the output below, it appears that Multipass is performing some check to see if there is an active network connection on the host. The odd thing is that I DO have a working network connection (through NetworkManager). I wonder if maybe it just has a different name. I don't know enough about the system (dbus?) being used to query the active connections so can't confirm what the network connections are known as on my system. Maybe Multipass has hardcoded a name of "1"?

I have confirmed that I can access all the URLs in the logs below via curl without issue.

Thanks, Nick

Oct 06 08:10:05 multipassd[946]: "Object does not exist at path “/org/freedesktop/NetworkManager/ActiveConnection/1”"
Oct 06 08:13:31 multipassd[946]: Error getting https://codeload.github.com/canonical/multipass-blueprints/zip/refs/heads/main: Network access is disabled. - trying cache.
Oct 06 08:13:31 multipassd[946]: Cannot retrieve headers for https://cdimage.ubuntu.com/ubuntu-core/16/stable/current/ubuntu-core-16-amd64.img.xz: Network access is disabled.
Oct 06 08:13:31 multipassd[946]: Could not update manifest: failed to download from 'https://cdimage.ubuntu.com/ubuntu-core/16/stable/current/ubuntu-core-16-amd64.img.xz': Network access is disabled.

nick-george avatar Oct 05 '22 21:10 nick-george

same issue met

ryanrain2016 avatar Apr 23 '23 02:04 ryanrain2016

I've just tried to launch a new instance and I'm seeing the same problem using multipass 1.11.0 on Linux Mint 21.1 with Cinnamon 5.6.8.

Multipass version

multipass --version
multipass   1.11.0
multipassd  1.11.0

Launch an instance

multipass launch
launch failed: Remote "" is unknown or unreachable.

Launch an instance with verbose output

multipass launch --verbose
[2023-05-04T13:24:11.738] [warning] [url downloader] Cannot retrieve headers for https://cdimage.ubuntu.com/ubuntu-core/16/stable/current/ubuntu-core-16-amd64.img.xz: Network access is disabled.
[2023-05-04T13:24:11.738] [warning] [VMImageHost] Could not update manifest: failed to download from 'https://cdimage.ubuntu.com/ubuntu-core/16/stable/current/ubuntu-core-16-amd64.img.xz': Network access is disabled.
[2023-05-04T13:24:11.738] [warning] [url downloader] Cannot retrieve headers for https://cloud-images.ubuntu.com/buildd/releases/bionic/release/bionic-server-cloudimg-amd64-disk.img: Network access is disabled.
[2023-05-04T13:24:11.739] [warning] [VMImageHost] Could not update manifest: failed to download from 'https://cloud-images.ubuntu.com/buildd/releases/bionic/release/bionic-server-cloudimg-amd64-disk.img': Network access is disabled.
launch failed: Remote "" is unknown or unreachable.

Use Curl to show that I get a successful response when requesting the URLs listed above

curl -I https://cdimage.ubuntu.com/ubuntu-core/16/stable/current/ubuntu-core-16-amd64.img.xz
HTTP/1.1 200 OK
Date: Thu, 04 May 2023 12:27:45 GMT
Server: Apache/2.4.29 (Ubuntu)
Last-Modified: Tue, 18 Aug 2020 09:08:19 GMT
ETag: "100d1a00-5ad233a6966c0"
Accept-Ranges: bytes
Content-Length: 269294080
Content-Type: application/x-xz

curl -I https://cloud-images.ubuntu.com/buildd/releases/bionic/release/bionic-server-cloudimg-amd64-disk.img
HTTP/1.1 200 OK
Date: Thu, 04 May 2023 12:28:26 GMT
Server: Apache/2.4.29 (Ubuntu)
Last-Modified: Wed, 11 Nov 2020 12:44:46 GMT
ETag: "11620000-5b3d429022b80"
Accept-Ranges: bytes
Content-Length: 291635200

chrisroos avatar May 04 '23 12:05 chrisroos