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Document locating C8 credentials

Open akeller opened this issue 1 year ago • 3 comments

C8 Self-Managed customers need the credentials to use Web Modeler, but this is not clearly documented.

Customers must get these credentials from Camunda by submitting a Help Request.

Customer opens a new Jira ticket and chooses 'Help Request' along with 'I need the credentials for downloading Camunda,' a request is generated automatically and resolved by supplying the necessary credentials.

Possible solutions:

  • (Ok) We add a link in the Web Modeler installation docs directly to the support page
  • (Best) We clarify on the contact page how to retrieve your credentials and link to the contact page from the Web Modeler installation docs

akeller avatar Jan 26 '24 20:01 akeller

+1 to you working on this

akeller avatar Mar 07 '24 21:03 akeller

@akeller Planning to get started on this in May -- who are the best points of contact for review? Was this issue launched in response to a Slack thread or conversation with another team member?

christinaausley avatar Apr 23 '24 14:04 christinaausley

Originated from https://camunda.slack.com/archives/C026U8GBNSW/p1703765007979779

Please have someone from the Web Modeler and Support teams review by requesting in their respective channels.

akeller avatar Apr 23 '24 15:04 akeller