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Brave feedback component - iOS

Open anthonypkeane opened this issue 5 years ago • 3 comments

Description:

Add the ability for users to easily give specific feedback and report issues about the app. Note: This is separate to the App Store review

Build a native form that collects the following info (all optional):

Issue details - what is going on URL Email address Send system info (TBD but most likely, iOS version, iPhone model, Geo for language) Auto take a screenshot of the page and the user can send it to us if they wish

(This would be super useful for troubleshooting shield issues)

Simple design idea below but @jamesmudgett can you redesign for iOS

Form info can be sent to out support email, an exact email address will be provided later.

Screen Shot 2019-04-19 at 9 34 13 AM

Desktop: https://github.com/brave/brave-browser/issues/4112

anthonypkeane avatar Apr 19 '19 16:04 anthonypkeane

Definitely requires thought, like where this information goes, who is reviewing it. May just be best to encourage people to go to community more?

jhreis avatar Aug 08 '19 00:08 jhreis

Team is spread very thin as is replying to Community alone; we don't want to handle more direct email support. Is there any way we can tie this into some automation?

atsyed87 avatar Aug 12 '19 19:08 atsyed87

We explored a couple designs awhile ago:

report a bug

After talking about it we decided clicking "Report a bug" in iOS settings would open the user's default email client with some information filled out. @anthonypkeane Maybe this issue should be closed?

karenkliu avatar Sep 03 '19 18:09 karenkliu