braintree
getaddrinfo ENOTFOUND api.sandbox.braintreegateway.com - after idle time.
Okay, here is the following code snippet i am using (in Nodejs envoirment) on debian:
const gateway = new braintree.BraintreeGateway({ environment: braintree.Environment.Sandbox, merchantId: process.env.BRAINTREE_MERCHANTID, publicKey: process.env.BRAINTREE_PUBLICKEY, privateKey: process.env.BRAINTREE_PRIVATEKEY });
app.get("/find-customer", (req, res) => { console.log("Function: find-customer"); const start = process.hrtime.bigint(); // Start timer console.log("/find-customer", req.query.customerId);
if (req.query.customerId) {
gateway.customer.find(req.query.customerId, function (err, customer) {
console.log(err, "/found-customer", customer?.id);
if (err) {
res.json({
status: "error",
errors: err
}).end();
} else {
res.json({
status: "success",
customer: customer
}).end();
}
const end = process.hrtime.bigint(); // End timer
console.log(`Processing time: ${(end - start) / BigInt(1000000)} ms`);
});
} else {
res.json({
status: "error",
errors: "Invalid Request"
}).end();
const end = process.hrtime.bigint(); // End timer
console.log(`Processing time: ${(end - start) / BigInt(1000000)} ms`);
}
});
after some idle time , iam getting below error:
so i am getting below error:
Processing time: 1546 ms
/find-customer 91536922090
Error [unexpectedError]: Unexpected request error: Error: getaddrinfo ENOTFOUND api.sandbox.braintreegateway.com
at Object.UnexpectedError (/var/www/clients/client1/web1/web/node-service/node_modules/braintree/lib/braintree/exceptions.js:7:15)
at ClientRequest.
but after repeated calls it succeeds.
some investigation as follows:
user@server1:~$ nslookup api.sandbox.braintreegateway.com ;; Got SERVFAIL reply from 127.0.0.1, trying next server Server: ::1 Address: ::1#53
** server can't find api.sandbox.braintreegateway.com: SERVFAIL
user@server1:~$ dig api.sandbox.braintreegateway.com
; <<>> DiG 9.16.50-Debian <<>> api.sandbox.braintreegateway.com ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 29347 ;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 1232 ; COOKIE: c03e9bf9857b9a6f0100000067fe003f1ae4cf60a5c4f564 (good) ;; QUESTION SECTION: ;api.sandbox.braintreegateway.com. IN A
;; Query time: 3200 msec ;; SERVER: ::1#53(::1) ;; WHEN: Tue Apr 15 12:14:15 IST 2025 ;; MSG SIZE rcvd: 89
and the consecutive hit got:
user@server1:~$ dig api.sandbox.braintreegateway.com
; <<>> DiG 9.18.30-0ubuntu0.22.04.2-Ubuntu <<>> api.sandbox.braintreegateway.com ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 53921 ;; flags: qr rd ra; QUERY: 1, ANSWER: 4, AUTHORITY: 0, ADDITIONAL: 1
;; OPT PSEUDOSECTION: ; EDNS: version: 0, flags:; udp: 1232 ; COOKIE: 18b50a8aeaf4ad0101000000680dac3197be9f982943a37d (good) ;; QUESTION SECTION: ;api.sandbox.braintreegateway.com. IN A
;; ANSWER SECTION: api.sandbox.braintreegateway.com. 60 IN CNAME gateway-api.sandbox.braintreegateway.com. gateway-api.sandbox.braintreegateway.com. 60 IN CNAME cdn-a.sandbox.braintree-api.com. cdn-a.sandbox.braintree-api.com. 300 IN A 159.242.242.129 cdn-a.sandbox.braintree-api.com. 300 IN A 159.242.242.128
;; Query time: 90 msec ;; SERVER: 127.0.0.1#53(127.0.0.1) (UDP) ;; WHEN: Sat Apr 26 21:01:53 PDT 2025 ;; MSG SIZE rcvd: 192
Please help me to figure out issue here and resolve.
@shreyas14oct Because this works intermittently works it leads me to believe that this is a network issue. In which case there's not much we could debug because this isn't an issue with the SDK's. My recommendation would be to implement a retry feature with a delay to see if that provides a more stable connection.
