[Bug]: Battle.net installer error BLZBNTBTS0000005C

[khinbaptista]

Describe the bug

When installing Battle.net using the provided installer, error BLZBNTBTS0000005C occurs:

We're having trouble launching the Battle.net Update Agent. Please wait one minute and try again. If it happens again, try restarting your computer or reinstalling Battle.net.

After I close the installer, running the program does nothing.

To Reproduce

Create a new bottle and try installing Battle.net.

Package

Flatpak from Flathub

Bottles - Run Windows software

          ID: com.usebottles.bottles
         Ref: app/com.usebottles.bottles/x86_64/stable
        Arch: x86_64
      Branch: stable
     Version: 2022.8.28-brescia-2
     License: GPL-3.0-only
      Origin: flathub
  Collection: org.flathub.Stable
Installation: user
   Installed: 472.9 MB
     Runtime: org.gnome.Platform/x86_64/42
         Sdk: org.gnome.Sdk/x86_64/42

      Commit: 22e33de6cd475ac3ccf967e81cb1629b3f62bf1d97706add13973bdfd73873e1
      Parent: 497b0cdbc7165972f66a9a43f5972f12b1e983ebae0ba7cc594dc34a54e09bf2
     Subject: Set GST_PLUGIN_SYSTEM_PATH environment variable (741f40af)
        Date: 2022-09-04 07:52:32 +0000

Distribution

Pop!_OS 22.04

Troubleshooting Logs

Output from a clean bottle where I installed Battle.net and then tried running the program: bottles-battlenet-output.txt

Display Protocol

X11

Display Backend used by Bottles

X11

Additional context

The issue is probably related to this reddit thread, regarding a recent Battle.net update which caused several problems not just for Wine but also some Windows users.

System info:

[System]
OS:              Pop!_OS 22.04 jammy
Arch:            x86_64
Kernel:          5.19.0-76051900-generic
Desktop:         pop:GNOME
Display Server:  x11

[CPU]
Vendor:          AuthenticAMD
Model:           AMD Ryzen 7 3800XT 8-Core Processor
Physical cores:  8
Logical cores:   16

[Memory]
RAM:             15.6 GB
Swap:            4.0 GB

[Graphics]
Vendor:          AMD
OpenGL Renderer: AMD Radeon RX 5600 XT (navi10, LLVM 14.0.6, DRM 3.47, 5.19.0-76051900-generic)
OpenGL Version:  4.6 (Compatibility Profile) Mesa 22.1.7 - kisak-mesa PPA
OpenGL Core:     4.6 (Core Profile) Mesa 22.1.7 - kisak-mesa PPA
OpenGL ES:       OpenGL ES 3.2 Mesa 22.1.7 - kisak-mesa PPA
Vulkan:          Supported

[khinbaptista]

Related WineHQ bug report

[mirkobrombin]

I’m noticing the same, I hope Blizzard fixes it

[czho]

same bug, this is so annoying

[Subwaytime]

Might want to update the download link for battlenet again, as atm it doesnt get installed at all there seems to be an update on the battlenet error! more info about the bug here: https://us.forums.blizzard.com/en/blizzard/t/last-update-completely-breaks-wine-compatibility/33122

the update: https://us.forums.blizzard.com/en/blizzard/t/fix-for-linuxlutris-users-stuck-in-battlenet-update-loop/33340/9

[mirkobrombin]

It started working again

[AsciiWolf]

Same bug when trying to install Battle.net into a clean bottle using Bottles from Flathub on my Fedora 36 system. edit: It did work fine when I purged and re-created the bottle and ran the installer for a second time.

[mirkobrombin]

It seems related to battlenet servers, I rarely get the error and to fix it I simply restart the application

[ghost]

Getting this error again after a system update.