Bottles icon indicating copy to clipboard operation
Bottles copied to clipboard

[Bug]: Unsupported Graphics Card on Epic Games Store

Open Petrelis-Efstratios opened this issue 6 months ago • 0 comments

Describe the bug

When I open Epic Game Store (fresh install), a small black screens appears for a while (I suppose its the update window) and then it pops this message:

Unsupported Graphics Card,

There is a problem with your graphics card. Please ensure your card meets the minimum system requirements and that you have the latest drivers installed.

I click OK and Epic Games Store closes

To Reproduce

Create a bottle with gaming option, install epic games store through Install Programs feature. Open the app

Package

Flatpak from Flathub

Distribution

Ubuntu 23.10

Debugging Information

Official Package: true
Version: '51.10'
DE/WM: ubuntu
Display:
    X.org: true
    X.org (port): :0
    Wayland: true
Graphics:
    vendors:
        intel:
            vendor: intel
            envs:
                DRI_PRIME: '1'
            icd: /usr/lib/x86_64-linux-gnu/GL/vulkan/icd.d/intel_icd.x86_64.json:/usr/lib/x86_64-linux-gnu/GL/vulkan/icd.d/intel_hasvk_icd.x86_64.json:/usr/lib/i386-linux-gnu/GL/vulkan/icd.d/intel_hasvk_icd.i686.json:/usr/lib/i386-linux-gnu/GL/vulkan/icd.d/intel_icd.i686.json
    prime:
        integrated: null
        discrete: null
Kernel:
    Type: Linux
    Version: 6.5.0-14-generic
Disk:
    Total: 3054043136
    Free: 3053875200
RAM:
    MemTotal: 5.7GiB
    MemAvailable: 2.8GiB
Bottles_envs: null

Troubleshooting Logs

No response

Additional context

The laptop has an Intel Core i5 2450M without a dedicated gpu.

Petrelis-Efstratios avatar Jan 13 '24 00:01 Petrelis-Efstratios