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[FEATURE] Misunderstood - Flagging during choice skill

Open hacheybj opened this issue 3 years ago • 0 comments

Is your feature request related to a problem? Please describe. Misunderstood is not flagged when a user's intent matches "none" while a choice skill is waiting for a response.

Describe the solution you'd like A misunderstood intent should be flagged while in a choice skill when the users response does not match any of the choice skill options.

Describe alternatives you've considered N/A

Additional context Historically, the Misunderstood module would flag all misunderstood user messages regardless of being in a choice skill. This means that when a user selected an option from the choices, the resulting message would be tracked as misunderstood because it did not match any intent. The options was to disable the misunderstood flagging while a choice skill is waiting for a user to select an option.

This has proven to be slightly too aggressive as we are missing opportunities to track user intentions. It is possible that the user may state another intent while a choice is waiting for their response. I believe this should be tracked, but only if the resulting message does not match an option of the choice skill.

hacheybj avatar Sep 28 '21 19:09 hacheybj