woocommerce-plugin icon indicating copy to clipboard operation
woocommerce-plugin copied to clipboard

woocommerce order goto to cancelled state if payment doesn't confirmed fast

Open shivaenigma opened this issue 1 year ago • 3 comments

  • The default max time in woocommerce for Pending Payment state is 1 hour
  • If payment doesn't confirm by then the Order status goes to Cancelled
  • On confirmation of payment the Order will goto Processing

So the order status will unnecessary goto to Cancelled state which will cause customer confusion. Please verify this behavior and then we can later think how to deal with this

shivaenigma avatar Oct 13 '22 06:10 shivaenigma

I will check this behavior and update

anktd avatar Oct 13 '22 06:10 anktd

I have confirmed this behavior. It is getting cancelled after 1 hr and on payment confirmation, it order status is going into processing. Here are Order details for such an order: 1910-000845


The setting responsible for changing status after 60 mins is found under WooCommerce > Settings > Products > Inventory > Hold stock 1910-000846

anktd avatar Oct 19 '22 13:10 anktd