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VPN (Surfshark) causing error message

Open woodp1234 opened this issue 9 months ago • 1 comments

Describe the bug When SurfShark VPN is active, opening BleachBit 5.0.0 shows an error message.

To Reproduce

  1. Enable SurfShark VPN
  2. Open BleachBit.
  3. The error message appears in red at the top of the screen.

The error has occurred at the VPN locations I've tested (Dallas, Kansas City and San Francisco). And when disabling VPN, the error message disappears.

Expected behavior The error message appears to have no effect on BleachBit's activities. My disk is still cleaned.

Screenshots Image

Desktop (please complete the following information):

  • OS: Windows 11 Pro
  • BleachBit version 5.0.0

Additional context I did not observe this problem with version 4.6.2, and I never tried any of the 4.9.x versions.

Unexpected Update I just noticed a 403 Forbidden error when going to https://www.BleachBit.com/ using the VPN. When I turn off the VPN, BleachBit.com is available. I don't recall this happening before.

woodp1234 avatar May 23 '25 16:05 woodp1234

BleachBit sends a request to check for application updates to a web server. For some users, especially on VPNs and similar technologies, the web server is presenting a bot challenge, sort of like a CAPTCHA. I've tried to turn off the challenge.

I made progress on migrating the web service to another platform. It's faster, and it may prevent the bot challenges. I hope to deploy it soon. When I do, I'll ask you to please test again with the VPN, but it's not ready it.

az0 avatar May 25 '25 16:05 az0

Seems to have fixed the issue. Thank you very much!

woodp1234 avatar Oct 20 '25 11:10 woodp1234