[Support]: Server returned 401 Authorization failed

[lxtzfr]

Describe the problem you are having

Frigate cannot connect to my camera.

"No frames have been received, check error logs"

Version

0.12.1-367d724

Frigate config file

mqtt:
  enabled: False

cameras:
  camera:
    ffmpeg:
      inputs:
        - path: rtsp://testtest:[email protected]:554/stream1
          roles:
            - record

Relevant log output

2023-12-18 22:34:50.115728938  [2023-12-18 22:34:50] ffmpeg.camera.detect           ERROR   : rtsp://*:*@192.168.0.221:554/stream1: Server returned 401 Unauthorized (authorization failed)

FFprobe output from your camera

From Web Button:
Infinite loading

From Container Console:
[rtsp @ 0x560038e1a140] method DESCRIBE failed: 401 Unauthorized
rtsp://testtest:[email protected]:554/stream1: Server returned 401 Unauthorized (authorization failed)

Frigate stats

{"camera":{"camera_fps":0.0,"capture_pid":296,"detection_enabled":1,"detection_fps":0.0,"ffmpeg_pid":1662,"pid":294,"process_fps":0.0,"skipped_fps":0.0},"cpu_usages":{"%Cpu(s):":{"cpu":"id,","mem":"0.1"},"1":{"cpu":"0.0","mem":"0.0"},"104":{"cpu":"0.0","mem":"0.0"},"109":{"cpu":"0.3","mem":"2.0"},"118":{"cpu":"0.0","mem":"0.2"},"1202":{"cpu":"0.0","mem":"0.0"},"134":{"cpu":"0.0","mem":"0.1"},"135":{"cpu":"0.0","mem":"0.1"},"136":{"cpu":"0.0","mem":"0.1"},"144":{"cpu":"0.0","mem":"0.1"},"15":{"cpu":"0.0","mem":"0.0"},"16":{"cpu":"0.0","mem":"0.0"},"1661":{"cpu":"0.0","mem":"0.0"},"1672":{"cpu":"0.0","mem":"0.0"},"24":{"cpu":"0.0","mem":"0.0"},"25":{"cpu":"0.0","mem":"0.0"},"26":{"cpu":"0.0","mem":"0.0"},"27":{"cpu":"0.0","mem":"0.0"},"28":{"cpu":"0.0","mem":"0.0"},"282":{"cpu":"0.0","mem":"1.0"},"287":{"cpu":"0.0","mem":"0.1"},"288":{"cpu":"0.0","mem":"1.1"},"29":{"cpu":"0.0","mem":"0.0"},"290":{"cpu":"0.3","mem":"1.1"},"293":{"cpu":"0.0","mem":"0.2"},"294":{"cpu":"0.0","mem":"1.1"},"295":{"cpu":"0.0","mem":"0.2"},"296":{"cpu":"0.0","mem":"1.1"},"30":{"cpu":"0.0","mem":"0.0"},"31":{"cpu":"0.0","mem":"0.0"},"317":{"cpu":"0.0","mem":"0.0"},"32":{"cpu":"0.0","mem":"0.0"},"41":{"cpu":"0.0","mem":"0.0"},"42":{"cpu":"0.0","mem":"0.0"},"79":{"cpu":"0.0","mem":"0.0"},"80":{"cpu":"0.0","mem":"0.0"},"82":{"cpu":"0.0","mem":"0.0"},"89":{"cpu":"0.0","mem":"0.2"},"MiB":{"cpu":"6398.0","mem":"avail"},"PID":{"cpu":"%CPU","mem":"%MEM"},"Tasks:":{"cpu":"stopped,","mem":"0"},"top":{"cpu":"average:","mem":"0.01,"}},"detection_fps":0.0,"detectors":{"cpu":{"detection_start":0.0,"inference_speed":10.0,"pid":288}},"service":{"last_updated":1702937771,"latest_version":"0.12.1","storage":{"/dev/shm":{"free":209.2,"mount_type":"tmpfs","total":209.7,"used":0.5},"/media/frigate/clips":{"free":994848.3,"mount_type":"exfat","total":1000185.3,"used":5337.0},"/media/frigate/recordings":{"free":994848.3,"mount_type":"exfat","total":1000185.3,"used":5337.0},"/tmp/cache":{"free":1000.0,"mount_type":"tmpfs","total":1000.0,"used":0.0}},"temperatures":{},"uptime":1940,"version":"0.12.1-367d724"}}

Operating system

Other Linux

Install method

Docker Compose

Coral version

CPU (no coral)

Network connection

Wireless

Camera make and model

Tapo C200

Any other information that may be helpful

Works perfectly in VLC. I cannot disable authentication on my camera. I can ping my camera from the docker container. I tried with different logins.

[geerlingguy]

I am running into this same issue on one of my two Annke C800 cameras. The first camera is fine (just unboxed it and set it up). The second camera, I have confirmed works in VLC, can ping from within the container, and I get:

2024-01-03 22:32:53.431466939  [2024-01-03 22:32:53] ffmpeg.front_yard.detect       ERROR   : [rtsp @ 0x55565816fea0] method DESCRIBE failed: 401 Unauthorized
2024-01-03 22:32:53.431469883  [2024-01-03 22:32:53] ffmpeg.front_yard.detect       ERROR   : rtsp://*:*@mycam:554/H264/ch1/sub/av_stream: Server returned 401 Unauthorized (authorization failed)

I think the only difference here is the outside camera has a microSD card inserted... That's also the only difference in the camera's web UI config—the front_yard camera shows "Number of HDDs: 1", and it is set to record to that card continuously:

I only mention this because over in https://github.com/blakeblackshear/frigate/issues/9068#issuecomment-1869132116 someone mentioned they removed the SD card from their camera and it started working... :/

[geerlingguy]

Update: rebooting the camera fixed it. I had originally entered the wrong credentials in the Frigate configuration. Because Frigate tries to connect every once in a while, after 7 attempts, the Frigate server's IP got blacklisted by the Annke camera's 'Illegal Login Lock' function:

I rebooted the Annke camera, and Frigate now has a clean signal. Yay!

[github-actions[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[cuee101]

Had same issue with a Hik-Vision and yes that fixed for me too, turn off illegal login lock

[toxicantidote]

Same here with a Tp-Link 'Vigi' series camera, which strangely also gives a 404 when navigating to it via HTTPS (no HTTP available). Specific model is the C240I.

Fixed by:

1. Installing TP-Link's "VIGI Security Manager' (Windows) application.
2. Adding my camera to the application.
3. Navigate to Settings and then click the gear icon next to the relevant camera.
4. Navigate to Event -> Exception Event.
5. Disable 'Login Error Detection' option.

Leaving this here for anyone who finds this issue via Google. I was going insane copy-pasting the RTSP URL to and from VLC but only having it work in VLC.

[saschabrockel]

@lxtzfr did you ever fix it? Same issue here. With VLC Media Player it works fine.

[github-actions[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.

[Salvatore76]

Restart my camera works for me too :)