Can't close the popup window

[shyrikoff]

Hi,

Can anybody help me with nougty popup window?

I have sugarcrm 6.5.16 & callinize community 3.6.9.zip & asterisk 1.8

The problem is to close the popup window after outgoing call. after click on memo or X button, it close, the correspondent string appers in calls history. But after F5 button, it again apperas... Can smbdy tell me what to do with this feature?

-browsers: chrome (win7), firefox (ubuntu) -after F5 or, chnge the link the next appears in browser console

Refreshing single match callPopups.js:693 Resource interpreted as Script but transferred with MIME type text/plain: "http://192.168.100.37/sugarcrm/custom/modules/Asterisk/include/template/call-template.tmpl". sugar_grp1.js?v=96IXsnSECE1BvPbiVSyp7Q:443 Object {bean_module: "contacts", bean_id: "965ed76f-f418-e5fd-8d32-53a99d5b0cdc", bean_name: "testman testman", bean_description: null, bean_link: "http://192.168.100.37/sugarcrm/index.php?module=Co…lView&record=965ed76f-f418-e5fd-8d32-53a99d5b0cdc"…}

In asteriskLogger during the call next notices:

FOUND outbound CALL Looking for user extension number in: SIP/alex-00000000 Channel Matched SIP/### style regex. Ext is:alex

+++ findUserByAsteriskExtension(alex)

! Assigned user id set to 1 [1403625243.1] Measured call duration is 0 seconds Bean Id already set by callListener to: 965ed76f-f418-e5fd-8d32-53a99d5b0cdc PHP Notice: Undefined index: id in /var/www/sugarcrm/custom/modules/Asterisk/asteriskLogger.php on line 817 ! Call is not related to any record (no matches) ! Invalid Arguments passed to setRelationshipBetweenCallAndBean callRecordId=, beanId=965ed76f-f418-e5fd-8d32-53a99d5b0cdc, beanType=Contacts Call start was 2014-06-24 15:54:03 PHP Notice: Undefined index: id in /var/www/sugarcrm/custom/modules/Asterisk/asteriskLogger.php on line 833 1403625243.1 Now updating record in /Calls/ id=... PHP Notice: Undefined index: name in /var/www/sugarcrm/custom/modules/Asterisk/asteriskLogger.php on line 836 NAME: PHP Notice: Undefined index: description in /var/www/sugarcrm/custom/modules/Asterisk/asteriskLogger.php on line 837 DESCRIPTION: PHP Notice: Undefined index: id in /var/www/sugarcrm/custom/modules/Asterisk/asteriskLogger.php on line 845 PHP Notice: Undefined index: id in /var/www/sugarcrm/custom/modules/Asterisk/asteriskLogger.php on line 873

During F5 asterisklogger is [2014-06-24 16:14:33] Patiently Waiting...! (mem_used: 7341648)

[ViktorNova]

I had this issue in the past, I believe it was resolved by giving the correct permissions to the Asterisk manager that yaai uses, from the Asterisk API section in FreePBX

[blak3r]

This is a bug I've seen... if numbers get put into asterisk log without certain fields set... like a click to dial call to a number which asterisk doesn't actually call this can happen, ᐧ

On Fri, Jul 25, 2014 at 4:57 PM, Viktor Nova [email protected] wrote:

I had this issue in the past, I believe it was resolved by giving the correct permissions to the Asterisk manager that yaai uses, from the Asterisk API section in FreePBX

— Reply to this email directly or view it on GitHub http://r.clb.pt/r/f9639494cd483d2ab6b123ce9ae870ee?d=https%3A%2F%2Fgithub.com%2Fblak3r%2Fyaai%2Fissues%2F194%23issuecomment-50203456 .

Blake Robertson [email protected] Callinize

[dmonies327]

I know this is old, but I'm having the same issue.

It's as blak3r said, the call was never made. Pressed click to dial, then rejected the call instead of picking it up to trigger asterisk to dial out.

How do I get this popup to go away?

EDIT: Looks like removing it from the asterisk_log table clears it.

[blak3r]

yeah, it's with funky calls... look at the asterisk_log database and it's semi obvious which calls are causing the issue... a simple workaround is to just update the purge code to delete those. The root cause is more complex. I kinda forget. Hope I am pointing someone in the right direction.

I experienced it with click to dial numbers with an extension in it.

I've since been using the professional edition and it's a different code base altogether.

On Sat, Dec 20, 2014 at 9:08 PM, derrickoltmann [email protected] wrote:

I know this is old, but I'm having the same issue.

It's as blake said, the call was never made. Pressed click to dial, then rejected the call instead of picking it up to trigger asterisk to dial out.

How do I get this popup to go away?

— Reply to this email directly or view it on GitHub https://github.com/blak3r/yaai/issues/194#issuecomment-67757472.