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bitwarden
Bitwarden App displays an empty screen on iMac (Monterey 12.7.3)
Steps To Reproduce
Open the Bitwarden App
Expected Result
Expect to see the Bitwarden Vault
Actual Result
Blank Window
Screenshots or Videos
No response
Additional Context
No response
Operating System
macOS
Operating System Version
Monterey 12.7.3
Installation method
Mac App Store
Build Version
Version 2024.2.0 (20587)
Issue Tracking Info
- [X] I understand that work is tracked outside of GitHub. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
Hi @BarryW1042,
Thank you for this report. Just to make sure that you and I are on the same page, could you please upload a screenshot that shows what you see when you launch the Bitwarden desktop client on your macOS machine?
Thank you in advance,
I should add that the Safari Plug-in is working correctly. Just the desktop App is the issue.
Sorry I am new here, I think my previous post did not go?
I attach a screenshot of the empty Bitwarden Window.
Hi @BarryW1042,
Thank you; That's helpful. Yes, we are aware of this behaviour and have been examining it internally; I will keep this GitHub report open so that it'd be possible to track this topic externally as well.
If you'd like to be able to use the Bitwarden desktop client in the interim, you can uninstall Bitwarden, reboot, and install the Bitwarden macOS desktop client via the .dmg file from here under (View desktop installation guides); Please bear in mind that the .dmg installation path does not include the Safari extension, so you may want to stick to your current setup if the Safari extension is more important to you than the desktop client.
Thank you again for taking the time to report this,
Thank you very much for looking into this issue. I will stick with my current setup as I use the Safari Extension daily. I will follow this thread with interest.
Thanks again
Barry
I also have this same issue and noticed it after the recent update to the OS.
I was going mad with this problem. Just a few minutes ago I was able to solve this way:
- uninstall Bitwarden (drag to thrash)
- delete
~/Library/Containers/com.bitwarden.desktop/Data/Library/Application Support/Bitwardenfolder - install Bitwarden via Brew:
brew install bitwarden
Now the applications opens again and it asks for credentials.
Hi eleftrik,
I don't have ~/Library/Containers/com.bitwarden.desktop/Data/Library/Application Support/Bitwarden folder on my MAC
I was going mad with this problem. Just a few minutes ago I was able to solve this way:
- uninstall Bitwarden (drag to thrash)
- delete
~/Library/Containers/com.bitwarden.desktop/Data/Library/Application Support/Bitwardenfolder- install Bitwarden via Brew:
brew install bitwardenNow the applications opens again and it asks for credentials.
This worked for me, thank you.
Hi eleftrik,
I don't have ~/Library/Containers/com.bitwarden.desktop/Data/Library/Application Support/Bitwarden folder on my MAC
@BarryW1042 Honestly I don't know, I'm a regular user just like you :)
Just as an update...
I deleted Bitwarden and all references to it on my iMac. I downloaded the app again from the Mac App store but observe the same results.
Just as an update...
I deleted Bitwarden and all references to it on my iMac. I downloaded the app again from the Mac App store but observe the same results.
Indeed. I tried several times to uninstall / clean folders / reinstall, but it didn't work. @BarryW1042 Did you try to install Bitwarden via Brew?
Hi @BarryW1042,
Thank you; That's helpful. Yes, we are aware of this behaviour and have been examining it internally; I will keep this GitHub report open so that it'd be possible to track this topic externally as well.
If you'd like to be able to use the Bitwarden desktop client in the interim, you can uninstall Bitwarden, reboot, and install the Bitwarden macOS desktop client via the .dmg file from here under (View desktop installation guides); Please bear in mind that the .dmg installation path does not include the Safari extension, so you may want to stick to your current setup if the Safari extension is more important to you than the desktop client.
Thank you again for taking the time to report this,
Thanks I followed the link and that version seems to work. I was getting the attached screen print on the version from the apple store. I am running MacOS 12.7.3 Monterey
Hi Everyone,
We would appreciate community assistance in testing a beta build that targets this issue. If you can reproduce this behavior and would like to participate, please reach out to us via our contact form and reference this comment to sign up.
Thank you!
Something similar in Sonoma 14.1. I open the app and it keeps going round and round and I can't access my account
Hi @jmbravo,
It sounds like you're encountering this which is different from what is being discussed in this thread; I recommend checking if the steps in the comment here assist you.
If there's anything else you'd like to add, please feel free to post it in that GitHub thread.
All the best,
Hi @jmbravo,
It sounds like you're encountering this which is different from what is being discussed in this thread; I recommend checking if the steps in the comment here assist you.
If there's anything else you'd like to add, please feel free to post it in that GitHub thread.
All the best,
You're right. Thanks
Hey all, I have the same display with the Mac App Store version of Bitwarden (latest version) as @jzleu Downloading the dmg version works perfectly and since I don't use the Safari, extension, I doesn't matter so much since I have Firefox and Chrome with the extension if needed. What I am curious about though is, what makes Bitwarden's extension require the Mac App Store version to work in Safari? I have Down 4, IINA, Movist Pro, and PullTube apps that aren't even on the App Store and they all have working safari extensions. I read the page about Bitwarden's extension and that's why I'm a bit confused.
My iMac is model 17,1 27" late 2015, Mojave 12.7.3. Bitwarden version 2024.2.0 (App Store version) that causes the problems with display, but 2024.2.0 from DMG works perfectly. Also wanted to bring to the community that the MAS version will load if the iMac is booted in Safe Mode, so I'm thinking the display issues may be GPU driver issues since safe mode disables those.
Hi Everyone,
We would appreciate community assistance in testing a beta build that targets this issue. If you can reproduce this behavior and would like to participate, please reach out to us via our contact form and reference this comment to sign up.
Thank you!
I filled in the contact form but in response to the Apple form it froze after I tried to send it. I am however not overly familiar with Mac OS so it may be best for me not to join. I will follow this thread with interest.
Regards, Barry
Hi Everyone,
We would appreciate community assistance in testing a beta build that targets this issue. If you can reproduce this behavior and would like to participate, please reach out to us via our contact form and reference this comment to sign up.
Thank you!
Hi Luc, sorry for my ignorance, but is that the DMG under the standard installer heading found on the Bitwarden site?
I am using the dmg from the Mac App Store because it includes the Safari Plug-In.
I am using the dmg from the Mac App Store because it includes the Safari Plug-In.
Hi @BarryW1042 The App Store release doesn't load on my iMac, I get that odd black and white pattern, even on a fresh install without any existing data. The DMG from the site works fine and the only difference seems to be the absence of the Safari plugin. The only way I can get the App Store version to load on this iMac is to boot in safe mode with graphics acceleration disabled, so something must be wrong with that version that's causing it to have problems with my graphics drivers. Since I don't use the safari extension, it's not a big deal. However, I asked in my initial post why Bitwarden has to come from the App Store to have a Safari extension? I have native Mac apps not in the App Store that all have a fully functional Safari extension. No one answered my question. Even after reading their disclaimer regarding Apple's change, it still din't make sense because of my other apps.
Hi @iFrog44 It is rather puzzling that it does not include the Safari extension. I guess there must be a valid reason for it? Oh well, I will just have to wait for a resolution.
FYI: Just had an Apple update. The current versions now running on my iMAC are...
OSX: Monterey 12.7.4 Safari: 17.4 (17618.1.15.111.5, 17618) Bitwarden: 2024.2.1
Unfortunately the issue still persists
Regards, Barry
FYI: It also displays the same issue using the Duck Duck Go for Mac browser.
FYI: When opening the (Apple App Store downloaded) Bitwarden App the screen appears as discussed above. I also note that that when the app is open, viewing the MAC Bitwarden Preferences, many preferences are greyed out and are therefore not available.
Hey @BarryW1042 if you can live without the Safari extension download the dmg from the Bitwarden site instead of the App Store and that copy works fine. I've been using that version while they resolve the issues with the Mac app store version. Also grab a copy of Chrome, or Firefox, and you can also use the extension with those while you wait.
That's the one thing I like about Bitwarden, it's not exclusively a Mac solution. It's cross platform. So, that's how I treat it. It makes things easier to deal with.
Hi iFrog44 Thanks, I am going to set that up now on another Browser and use the 'Standard Installation' fro Bitwarden.